Company DescriptionPullman Quay Grand Sydney Harbour is perfectly located in Circular Quay, a stone's throw away from the iconic Sydney Opera House with breathtaking views of the Sydney Harbour Bridge. This unique property features a combination of hotel rooms and strata apartments. This setup provides a blend of short-term accommodation for travelers and long-term residential options. The hotel is also home to our restaurant, Q Dining, and the stylish Hyde Hacienda Bar and Lounge.
Job DescriptionReporting directly to the Portfolio General Manager, your responsibilities will include:
- Manage administration and office support tasks, including file management, diary management, and general office administration.
- Draft emails and letters for staff, residents, and investors.
- Screen telephone calls in a professional and courteous manner, providing information, taking messages, or directing calls to the appropriate person.
- Respond to guest feedback through all online channels, ensuring prompt and effective communication.
- Coordinate the Hotel amenity program to enhance guest experience.
- Record minutes for Executive Committee meetings, ensuring accurate documentation.
- Coordinate the "Building Management Report" for each Strata as required, ensuring compliance and accuracy.
- Coordinate the monthly owners' newsletter, showcasing hotel updates and community news.
- Assist the Rooms Division department on an as-needed basis, fostering a collaborative work environment.
- Perform general administration duties as required to support the smooth operation of the hotel.
- Undertake any other duties as required by the General Manager to support the team and achieve business objectives.
Qualifications- Proven experience in administration or a related field, preferably within the hospitality industry.
- Strong organisational skills with the ability to multitask and prioritise tasks effectively.
- Excellent communication skills, both written and verbal.
- Proficient in Microsoft Office Suite and other relevant software.
- Ability to work independently and as part of a team, with a proactive and positive attitude.
- Attention to detail and a high level of accuracy in all tasks.
- Flexibility to adapt to changing priorities and work schedules.
- Knowledge of hotel operations and strata management is desirable but not essential
Additional InformationWhat's in it for you?- Discounted carparking, free barista coffee, free dry cleaning & with hotel discounts of up to 70% off are available worldwide holidays will never be cheaper.
- Accor's industry-leading training platforms Accor Academy and Typsy, supports your career development with unlimited access to qualifications, practical skills and leadership programs.
- Opportunity to grow and develop your career within an international hotel group with over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of like-minded professionals. Work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Our commitment to Inclusion and DiversityWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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