Brand Vacancy title Sales Administrator - eCommerce Ref 20544 Function Sales Asia City Brisbane Salary Competitive Closing date 27/09/2024 DescriptionTriumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 80 countries with the core brands Triumph® and sloggi®. Globally, the company serves 20,000 wholesale customers and sells its products in more than 2,300 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the amfori Business Social Compliance Initiative (amfori BSCI).Learn more about Triumph on:www.facebook.com/Triumph/www.instagram.com/Triumph/Our Sales Department in Wynnum West 4178, Brisbane is looking for a Sales Administrator - eCommerceYour Responsibilities:Order Processing & Customer Service:
- Ensure daily own eCommerce (including Market Place when required) sales orders are processed efficiently and within required timelines – ensuring orders are filled, solving errors, liaising with Warehouse for picking and shortages.
- Provide best in class consumer care by answer phone calls and emails, conversing through Live Chat and respond to Reviews.
- Ensure email query box is kept updated.
- Provide assistance in processing orders and other tasks from other sales channels.
- Processing returns
- Knowledge of promotions across eCommerce
- Understand Features & Benefits of all product and process of Bra Fitting.
- Use knowledge to upsell when there is an opportunity.
- Customer direct QA
- Phocas Reports as required
- Full knowledge of memberson
Assist with Reporting:
- Provide analytically based feedback on consumer insights. Insights gained from calls, email, live chat and reviews.
- Identify bestselling products.
- Provide information on product availability
- Work with other department managers to actively clear discontinued/phased out product.
Other- Updates product images, across all digital channels
Your ideal profile:- A formal qualification in business management, IT or Digital Communication would be well regarded.
- Technical skills: Project management skills, eCom content management experience, data analytics, research ability
- Language Skills: Well developed written and verbal communication skills
IT proficiency: Understanding of Online and Offline Shopping behaviour, technical website knowledge, Database management and SAP experience desirable. Good working knowledge of Excel, Word, PowerPoint.Other skills: Understanding of the fashion/intimate apparel market in Australia is highly desirable. Must be open to new ideas and ways of doing business
We offer:- Access to an EAP Service
- Staff Discount
- Free Car Parking
- Hybrid working after successful completion of probation period
You will never walk aloneAs a family owned business with more than 135 years of experience, Triumph embraces diversity throughout our global organization. Currently, our offices are present in over 40 countries across Europe and Asia having many international teams collaborate together every day. Guiding our corporate behaviors are respect and value for our employees, but also Collaboration as one of our key Corporate Competencies, being a core part of our every day working environment.Make a Difference, togetherThe future belongs to our children. At Triumph, we want to be proud of our commitment to building a sustainable society and protecting the environment, and we work everyday to ensure our products are manufactured in an sustainable way. This is our vision: We want to be a company that is characterized by responsible leadership and consideration for future generations and that cares for the legacy that we leave behind to our children.Putting People at the centerAt Triumph we are committed to our employees, they represent the foundation for our success. This means that as a company, we are driven to offer great career opportunities in a dynamic fast-paced organization. Our HR function across the globe strives to support our employees in their development, through our Triumph Learning AcademyWe continuously strive to recruit new talent, offering them one of the textile industry’s most international working environments, excellent conditions and great development opportunities in a company still owned and managed by the founding families. Our headquarters employs people from more than 30 nationalities and as a European company, we are present in many key markets in Europe, like Germany, Italy, France and growing in Eastern Europe. We are proud to have become one of the leading players in Asia very early on, in countries like Japan, China and Singapore, as well as being an employer that people aspire to work for. As a company serving women, we fundamentally believe in gender equality and diversity. Women make up more than 50% of our company’s workforce. In the last years, we have had a specific and successful drive to increase the number of women in management.Triumph is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply.
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