AddressThis is Renteca.
We are a specialist hire and industrial services company which provides power to the arc solutions including welders, welding automation, power generation, on site equipment distribution and maintenance facilities to projects of all sizes across Australia and abroad. We have been the Australian market leader for specialised welding equipment rental for over a decade and have been the trusted supply partners on several of the country’s largest Mining and Oil & Gas projects such as Gorgon, Roy Hill, Olympic Dam and Ichthys.
We are proud to operate a Quality Management System which complies with the requirements of ISO 9001:2015
Our values
- Be Challenged
- Do it together
- Do it right
- Deliver
About the role
The primary function of the Hire and Sales Co-Ordinator is to successfully execute safe and financially sustainable hire and sale activities throughout the Eastern Region. This role is a hybrid role which includes a combination of equipment hire & Sales and general administrative functions.
General Responsibilities
- Handle Phone sales, email Sales and walk ins
- Provide basic technical advice and product information
- Account management, order processing and relationship building with customers.
- Overall Management of new and existing sale/hire contracts and providing assistance to customers
- In conjunction with the operations team assist with co-ordination of and delivery of orders to site ensuring the customer is always kept up to date through the sales process.
- Ensure CRM (Monday) up to date and log all interactions.
- Generate hire quotations using Insphire or similar type software.
- Support Commercial Manager is generating sales analytical data for reporting purposes.
- Support Commercial Manger with regular reviews on the on-advertising platforms are up to date and display the correct information and the pricing
- Support the creation of sales decks, brochures, information booklets and related marketing material in conjunction with the Solutions team and marketing team.
- Follow company quality management policies and procedures and undertake OH&S duties as required or directed.
- Other duties as directed
Client Specific
- The Sales co-ordinator shall have regular contact with clients and should always actively seek to resolve concerns, complaints and act on requests as appropriate.
- Ensure that customer requests are responded to in an accurate and timely manner
Health, Safety & Environment Requirements
- Ensure compliance with Renteca workplace Health, Safety and Environment requirements
All employees have an obligation to comply with the Work Health and Safety Act 2011 (Qld), Environmental Protection Act 1994 (Qld) and all applicable standards and Renteca policies, procedures, and instructions to ensure a safe workplace.
Our aim is to recognise and manage the hazards associated with our work, and to achieve zero harm. To achieve this, all employees and contractors must report all breaches of safety protocols, all injuries and all observations of work methods that may cause unnecessary risk to personnel.
- Ensure effective health and safety supervisory arrangements are implemented.
Skills/Knowledge/Behaviours
Essential
- Vocational or degree education qualification
- At least 2 years sales experience
- Computer skills in website maintenance, Microsoft office
- Experience in selling or hiring either diesel generators or welders
- Electrical or Mechanical Trade qualification
- Well-developed communication, interpersonal and relationship management skills and a good capacity to interpret and respond to requests.
- High degree of professionalism and works well autonomously or as part of a wider team
Key Performance Indicators
Key Result Areas (KRAs) & Key Performance Indicators (KPIs)
- Maintain customer satisfaction levels above plan
- Ensure CRM opportunities are house kept and all response dates met.
- Sales targets met as per budget
- Hire contracts maintained with an accuracy of 100%
