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Form of work- 35 hours – 12 month fixed term parental leave position
- 5 weeks annual leave & 17.5% leave loading
- Staff discount on health insurance
About the role
As a Sales and Service Consultant at our Lithgow Care Centre, you play a pivotal role in connecting individuals and families with the health insurance solutions they need. This dynamic position blends the art of salesmanship with a commitment to delivering unparalleled service. You will be the face of Westfund, guiding our members through the complexities of health insurance options, ensuring they find the coverage that suits their unique needs.
Responsibilities include:
- Member Relationship Management: Build and maintain strong, positive relationships with our members. Act as a trusted advisor by providing guidance on insurance options, coverage details, and policy inquiries.
- Member Service Excellence: Deliver outstanding member service through various channels, including phone, email, and in-person interactions. Assist members in resolving inquiries, claims, and concerns promptly and professionally.
- Product Knowledge: Stay informed about the latest trends and updates in the health insurance industry. Demonstrate a deep understanding of our products and Services to educate members and make informed recommendations.
- Sales Expertise: Drive new growth by effectively promoting and selling health insurance products to potential members. Utilise your persuasive communication skills to tailor solutions that meet individual member needs.
- Cross-functional Collaboration: Work closely with internal teams to ensure a seamless member experience. Collaborate with colleagues to address member needs efficiently and effectively
Skills & experience
No formal qualifications are required but we are looking for someone who has a positive attitude and possesses or can develop the below skills
- Customer Service skills
- Communication skills
- Sales skills
- Interpersonal skills
- Organisational skills
Values & benefits
- 6 month paid parental leave
- 5 weeks annual leave + 17.5% leave loading
- Staff discount on health insurance
- Modern office environment
- Fitness passport available
About us
Westfund is changing the way Australians see private health insurance. We helped to found the industry way back in 1953 and have since grown to become one of the leading not-for-profit private health insurers in the country. Today, we have over 200 employees and locations across NSW and Queensland. We are one of the fastest-growing health insurers in the country, with over 110,000 people trusting us to manage their health.
We’ve got big ideas for the future and are looking for talented and driven people that can help us achieve them.
We’d love to hear from you!
If you are interested, please apply for the position by COB Tuesday 30th January 2024, or call Jennifer Whichelo Recruitment Lead on 02 6352 0*** for a confidential discussion.
