Address
Form of workRevOps will be responsible for forecast consistency, accuracy & ownership of key system operations aimed at enhancing customer journeys and fuelling scalable revenue growth through our Sales, Marketing and Customer success teams.
Responsibilities
- Collaborate closely with the sales, marketing, and customer success teams to streamline operations and enhance customer experiences
- Oversee the integration and effective use of technology stacks, including CRM, marketing automation tools, customer success tools, technical support platforms and data analytics platforms
- Develop and implement strategies for process optimisation across sales, marketing and customer success, ensuring alignment with business goals
- Drive continuous improvement by identifying bottlenecks in the revenue cycle and implementing solutions to enhance efficiency and productivity
- Develop standardized sales processes: create or optimize existing standard operating procedures to ensure all sales reps have a standardized approach. This can create consistency across the department for internal systems and customer interactions
- Research & suggest tactical and strategic initiatives to increase revenue
- Tracking and evaluating revenue operations metrics such as lead generation, lead conversion rates, customer acquisition cost, recurring revenue, pipeline growth, pipeline coverage, customer lifetime value, usage metrics, customer churn, customer retention, and more to provide leaders with actionable insights for their decision-making
- Developing and maintaining standardised CRM dashboards for use across marketing, sales and customer success operations
- Manage and analyse data from CRM (HubSpot) and other sales tools to provide actionable insights for revenue growth
- Producing detailed monthly and quarterly reports to support sales, marketing and customer success teams
- Bachelor's degree in business, commerce, management, marketing or related areas
- At least 5 years working in business management, sales operations, sales planning, or revenue operations
- Expert-level knowledge of CRM systems
- Strong analytical, operational, problem-solving, planning, time management, and project management foundation
- Highly proficient in financial modelling, revenue modelling, sales approaches, and reporting
- Excellent written and verbal communication, interpersonal, and negotiation skills
- Strong ability to work collaboratively and independently
Fivecast is a world-leading provider of cutting-edge digital intelligence solutions. We enable the world’s most important public and private organizations to explore masses of data and uncover actionable insights, critical to protecting global communities.
As a growing start-up with over 100 people globally, all team members are provided with the opportunity to directly contribute to our success, participate in the development of new and emerging technologies and grow their career in a challenging and dynamic high-tech environment. We are headquartered in Adelaide, Australia with teams in Canberra, Virginia USA, and London UK.
Our Work Environment and Culture
Our Adelaide based headquarters is a purpose-built tech hub centrally based in vibrant Hutt Street. We moved into this brand-new space in early 2023 to allow for continued collaboration, innovation & growth.
Our space has been specifically engineered for brainstorming, idea generation, random encounters across teams and to suit our casual, relaxed culture. This has been achieved through amazing features, including an arcade room, pool table, fully equipped kitchens with fruit and snacks, barista quality coffee machine, end of trip facilities (showers, lockers, bike storage, etc), as well as comfortable breakout spaces.
Fivecast has a connected work culture with team members taking advantage of our social clubs, local cafes, bars, pubs and sporting facilities for team activities. At Fivecast we support flexible work arrangements, have dedicated training programs and clear progression pathways to grow with us.
Fivecast is an inclusive employer, we value diversity of thought and experience and believe our inclusive culture contributes to our success. We are committed to building a workforce that is representative of the communities in which we live and work.
