Address PTC Phone Tech & Comm is a leading mobile repair and smart tech company, our core values are the foundation of our success: Simplicity, Sincerity, Trust, Challenge, and Teamwork. Since 2009, we have led the Mobile & Tech industry, offering exceptional phone accessories and express phone repair services. With over 80 stores, we are continuously expanding our brand and product range, committed to delivering quality and innovation. Our diverse selection includes high-quality mobile phone cases, screen protection, and repair parts. Our unwavering dedication to exceptional customer service, sets us apart in the industry. Staying at the forefront of technology, we offer cutting-edge IOT devices and Smart Tech to meet modern needs. Join us on an exciting journey of growth and success in the Mobile & Tech industry!
About the role:
As our Sales & Operations Manager for PTC Phone Tech & Comm you will be at the forefront of propelling our retail business unit forward. This role calls for a strategic thinker who can inspire teams, elevate customer interactions, and achieve overarching business objectives. Reporting directly to the Managing Director, the Sales & Operations Manager will play a pivotal role in shaping the future of our retail endeavours. You will not be tied to a desk in the office all week. You will be able to affect real change and inspire the retail division to achieve, grow and develop. You will inspire through your people leadership, sales cycle skills and knowledge and develop a high performing, dynamic sales team.
We are committed to the core values of Challenge, Sincerity, Simplicity, Teamwork, and Trust, we are dedicated to delivering innovative technology solutions to our customers through exceptional products and customer experiences. As the Sales and Operations Manager, you will further strengthen our retail business unit.
Role responsibilities:
Sales Leadership
Formulate and execute sales strategies that align with our company values and goals.
Lead the charge in driving sales growth through effective team management and territorial strategies.
Harness sales data insights to uncover trends and areas for improvement.
Drive strategic efforts to enhance three core performance indicators: Staff Effectiveness, Sales Metrics, and Inventory Management, with a primary focus on increasing PAW (Profit After Wage).
Formulate and execute sales initiatives targeting improvements in average transaction value, basket size, and regional sales objectives.
Continuously monitor sales KPIs at the store level, meticulously diagnosing causes for underperformance, and devising actionable solutions.
Collaborate with the marketing team to ensure alignment of sales efforts with promotional campaigns.
Driving the team from the frontline, understand the challenges and opportunities the team face on a daily basis.
Operational Excellence
Oversee day-to-day retail operations to ensure seamless and efficient processes.
Collaborate closely with cross-functional teams to optimise inventory, procurement, and logistics.
Infuse operational best practices to enhance performance and elevate customer satisfaction.
Conduct regular inventory audits to synchronize stock levels with sales forecasts and customer demand.
Frequently visit stores, collaborating with Area and Store Leaders to pinpoint, assess, and address operational inefficiencies.
Monitor and maintain store layouts and visual merchandising standards to maximise sales potential.
Team Empowerment
Provide leadership, mentorship, and development opportunities for the retail sales and operations teams.
Foster close collaboration with HR and Area Managers to create and maintain continuous staff training and performance evaluation initiatives.
Lead a team comprising of 3 Area Managers and 1 State Manager to synchronise sales and operational objectives within the retail division.
Oversee the Repair Manager to guarantee alignment of technical skillset and repair-related sales with corporate goals.
Enhance our robust performance review system encompassing bi-monthly staff assessments and productive feedback sessions.
Foster a culture of collaboration, trust, and teamwork in alignment with our company values.
Set well-defined performance expectations and provide consistent feedback to team members.
Develop training programs to enhance product knowledge and customer service skills among staff.
Customer Centricity
Elevate customer experiences by ensuring product availability and exceptional service.
Address customer inquiries and concerns in a prompt and professional manner.
Continuously refine processes to exceed customer expectations.
Implement customer feedback mechanisms to drive continuous improvement in customer satisfaction.
Strategic Planning
Contribute actively to shaping the retail business unit's strategic plans and milestones.
Collaborate closely with senior leadership to harmonise sales and operations endeavours with overall business objectives.
Keep a vigilant eye on market trends and competitor activities to seize opportunities and navigate challenges.
Propose innovative ideas to enhance the retail business's competitive edge.
The above list is not exhaustive, and the role may change to meet the overall objectives of the company
To be successful for this role, you will have:
Possess a bachelor’s degree in business administration, Retail Management, or a related field (or possess equivalent experience).
Fluency in Mandarin or Cantonese is advantageous, though not a prerequisite.
Dynamic Leadership in Retail Operations, showcasing a proven track record of spearheading sales and staff operations within a multifaceted retail environment, spanning multiple stores and areas, and driving tangible results that align with company values and objectives.
Expertise in leveraging data analytics tools to conduct thorough analysis of sales metrics, staff performance, and inventory management.
Display adept leadership skills, with the ability to motivate and cultivate teams.
Showcase strong analytical and creative problem-solving abilities.
Possess excellent communication skills and thrive in cross-departmental collaborations.
Demonstrate proficiency in utilising relevant software and tools for retail sales and operations management.
Company Values
This role aligns closely with our company values. The Retail Sales & Operations Manager is expected to embody and uphold these values, setting an example for the entire team.
Challenge: Embrace challenges as opportunities to innovate and improve retail strategies, while driving growth and customer satisfaction.
Sincerity : Approach team interactions and customer relationships with honesty, transparency, and genuine care.
Simplicity : Strive for streamlined processes and solutions that enhance retail operations and the customer experience.
Teamwork : Foster collaborative efforts among cross-functional teams to achieve retail goals and provide exceptional service.
Trust: Build trust with both customers and team members through consistent performance, open communication, and reliable leadership.
What's in it for you?
Work-Life Balance: Enjoy a supportive environment that prioritises your well-being. We value your well-being and are open to discussions, exploring ways to provide a flexible and supportive work environment tailored to your needs.
Salary and Compensation: Be rewarded fairly for your skills and dedication. Our competitive salary packages are based on experience, and performance-based compensation reflects your results.
Tools of the Trade: You will be supplied with a company laptop and mobile phone.
Recognition for Commitment: Your commitment and hard work will be acknowledged and appreciated. We believe in recognizing and celebrating the contributions of our team members, fostering a culture that values your dedication.
Culture and Growth: Immerse yourself in a thriving work environment that nurtures professional and personal growth. Our positive and engaged management encourages innovation and calculated risk-taking, providing opportunities for your career advancement and development. Join a team where your potential is recognized and nurtured.
And the benefits don't end there: with numerous other benefits including including staff discounts, ongoing training and development, and much more!
Become a part of our dynamic and passionate team and be part of a forward-looking company that values growth, innovation, and excellence in the Mobile & Tech industry.
If you are ready to take on this exciting challenge and be a part of our growing team, apply now!
