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Form of workAbout Dometic Marine
As a branch of the wider Dometic brand, Dometic Marine is predominantly B2B focused and supplies industry with a wide range of innovative products, including climate control, coolers and refrigerators, along with a wide range of marine power and control systems. Dometic Marine is committed to engineering highly innovative products that make life on the water more enjoyable for boaters.
Our values reflect the heart and soul of Dometic. They define what it takes to work here and how we do things. They give guidance to how we interact with customers and colleagues around the world, our shared values are a compass when we continue to develop and grow.
About the role
We are seeking an experienced Sales Support Officer to support our Marine team in driving business growth and providing a high level of communication with our distributors, manufacturers and dealers. Reporting in the Operations Supervisor – Marine, this is a fulltime position based at our office in Varsity Lakes, Queensland.
You will be responsible for supporting the APAC marine team, supporting distributors with general enquiries, order processing and order follow up.
Some of your responsibilities will include:
- Provide exceptional support level to our customers
- Order processing
- Input, management and follow up of orders
- Monitor and manage B2B orders
- Ensure effective processing and prioritisation of back orders
- Provides order processing support to the marine sales team
- Completes sales orders and return sales orders for customers nationally
- Resolve complaints when required or refer to relevant escalation point in marine team.
- Ensures that all order processing related activities are completed in accordance with Dometic practices.
- Maintains an acceptable standard in housekeeping.
- Provides support during Dometic stocktakes on an as required basis.
- Trade show support as required
The successful candidate must possess the following attributes:
- A minimum of 3 years’ experience in a similar role
- A strong understanding of best practice customer service
- Able to handle competing priorities
- Exceptional written and oral communication skills
- Solid understanding of MS Platforms
- Ready for a new and exciting opportunity!
What's in it for you?
A chance to make this role your own, to bring your experience and passion to a growing division where you will be supported by a passionate team all working towards our exciting growth goals. There is also potential for some domestic travel to support external sales teams.
This is a rare opportunity to build a career pathway with a leader in numerous product categories and has a wide reach into markets all over the world.
At Dometic we offer an Employee Assistance Program to all staff to support them as well as generous leave loading and employee discount on our products.
Is this the perfect match for you? Please click the apply button!
