Address About the role
The Australian Transformation team is seeking talent as we look to reimagine banking for the future. As part of the team you will design and deliver compelling customer-centric solutions focused on improving the financial wellbeing of ANZ’s retail and commercial customers.
If you’re passionate about doing the best thing for our customers, simplifying products and services and using the latest technology to help our customers manage their money, buy and own homes and start and run businesses, then we’d love to hear from you.
What will your day look like
As a Salesforce Administrator working within the Get Help Value Stream, you will be responsible for the day-to-day running of our Salesforce Platform that is heavily relied upon to enable our coaches within Get Help and Give Feedback to assist our customers with their Financial Wellbeing. You will prioritise assistance to our users in providing them assistance and guidance where it is required, assist with any manual tasks that need to be performed like regular extracts and/or uploads of data to and from the platform to assist any processes that need to be executed either one-off or regularly and will contribute any ongoing updates and upgrades to the platform that will make a major impact to the usability and efficiency of the platform
What will you bring?
A positive attitude and a willingness to assist
A genuine intent to run the platform as efficiently as possible
Ability to quickly absorb new knowledge and make fuzzy inferences about it
Excellent problem-solving skills and detective skills to investigate and resolve issues that occur while our users are using the platform
Passionate about the importance of user experience and advocating for the value the platform can offer
Familiarity with assets/services provided by Salesforce as a CRM is strongly preferred
Salesforce Administrator certification or an equivalent is strongly preferred
So, why join us?
At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So, in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
Job Posting End Date
, 11.59pm, (Melbourne Australia)
