AddressSee yourself being part of a large, transformational change? This could be the role for you!
At Iress, we make things happen
We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world's most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia's largest technology companies and employs more than 2,000 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.
Build your career at Iress!
As a Salesforce Administrator you will be a key player in ensuring the successful deployment and ongoing optimization of our Salesforce Sales and Revenue Clouds. This role involves close collaboration with the implementation team during the project phase and providing unwavering support to users and team members post-delivery. The ideal candidate will not only be technically proficient but also embody our core values of teamwork, transparency and exceptional work ethic.
We are seeking a skilled CRM Administrator to join our team to support a greenfields implementation of Salesforce Sales and Revenue Clouds. This will involve management of Salesforce systems - CRM (Sales Cloud), CPQ and Billing (Revenue Cloud) and CRM-A (Revenue Intelligence) within a single org, across multiple regions. This is an exciting opportunity to be part of a project that will transform the company and culture, evangelising Salesforce best practice and leveraging existing Salesforce functionality to meet our business needs. As a key member of the implementation team and ongoing product team, you will be a key point of support for emerging Salesforce capabilities and be called upon to provide subject matter expertise and project guidance.
Please note this is a 12 month fixed term contract for a parental leave cover.
Some of the awesome things you'll be involved with:
Assist in the implementation and configuration of Salesforce Sales and Revenue Clouds.
Provide day-to-day end-user support and assist users with best practices to improve and increase their knowledge of Salesforce.
Perform administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.
Document and maintain processes, policies, application configuration, and help-related materials for users as database applications are developed.
Assist with the training of new users and nurture the Salesforce skill set across the organisation.
Act as a liaison between users and the product team, communicating key insights and feedback.
Maintain data integrity and security within the platform.
Help identify, implement and support ongoing improvements to the platform.
What you will bring:
Salesforce Administrator certification (ADM 201)
Experience with managing Salesforce systems - CRM (Sales Cloud), CPQ and Billing (Revenue Cloud)
Experience with Jira and an agile working environment.
Experience with CRM administration, system customizations and configurations.
Experience with process mapping and optimisation.
Strong understanding of security and compliance obligations and requirements.
Excellent data entry and time management skills.
An aptitude for diagnosing, analysing and resolving system challenges and familiarity of escalation processes.
Experience in producing and maintaining technical documentation.
Why work with us?
8 additional paid days per year to extend your weekends
Hybrid working
Generous cash bonus for every successful referral
Starting school leave - 8.5 days of leave to assist your children with the transition to school
Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
3 days' paid leave per year to participate in charity initiatives
Discounted health insurance premiums
Access to learning and development programs through Udemy
Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone's uniqueness is valued and celebrated.
Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don't meet all of the requirements of the role, we would still like to hear from you!
We're also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.
For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/
#LI-Hybrid
Employment Type
Employee
Time Type
Full time
