Senior Salesforce Administrator

Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future. Our solutions are designed to help athletes and coaches “play smart” in a world where 1% can literally mean the difference between winning and losing.
We work with over 3,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimise athletes' health, game-day readiness, and performance, as well as in-game tactics. Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win.
WE WANT PEOPLE WHO ARE PASSIONATE ABOUT SALESFORCE OPTIMIZATION
We are looking for a talented and inquisitive Senior Salesforce Administrator whose drive for learning and determination for continuous improvement aligns with our ambitious, fast-growing and transforming company. Based in Melbourne, Australia you will continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising and project management.
WHAT YOU'LL DO

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, custom fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Sandbox environment management
• Contribute to the platform roadmap and define priorities, liaising with stakeholders
• Interpret requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Showcase platform changes to teammates and stakeholders
• Peer review teammate's platform changes
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption, identifying unused or underutilised platform features
• New user and ongoing user training
• Technical documentation
• Work with integrated applications

WHAT YOU'LL NEED

• Salesforce Administrator Certification
• Platform App Builder Certification (a plus)
• Strong Salesforce product knowledge and at least 3+ years' of Salesforce Administration hands-on experience with Sales Cloud
• Hands-on experience with Salesforce CPQ
• Hands-on experience with eSignature tools
• Hands on experience with OwnBackup & Gearset (a plus)
• Exceptionally motivated with an innate sense of curiosity
• Extremely strong intrapersonal skills: Must be sharp, energetic, assertive and results-oriented; able to prioritize and focus in a rapidly evolving environment
• Stakeholder empathy: Demonstrated ability to review stakeholder feedback, deeply understand their pain points, and meet them on their level to drive solutions
• Passionate about solving unmet needs of department leaders and delivering awesome projects that they love using to accomplish their goals
• A team player with a great sense of humor

WHY CATAPULT?

• We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
• We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
• Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better. There is unlimited opportunity to grow, do more, and do better.
• In the US, we offer a 401k plan with up to a 4% employer match.

Whether you're interested in sports or not, you'll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet!
Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalised groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance, our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.
Shortlisted applicants will be required to undergo a national police check and (where applicable) verify their qualifications and employment history. To find out more, please contact the Talent Partner for this role.