Senior Salesforce Administrator

Will you actively create a healthier future for tomorrow?
At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.
We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.
The Opportunity
An exciting opportunity has become available for a Senior Salesforce administrator to join the team on a fixed term basis for a parental leave cover.
The Senior Salesforce Administrator plays a key role within the Customer Portfolio, both the Healthcare Funding & Police team and health Partnerships + Networks (HPN). Within this role, you will manage the payment integrity workflow for claim auditing and adjustment as also the hospital contracting workflows.
This role is critical in proactively managing and enhancing the Salesforce org in line with process improvement principles and Salesforce best practice.
Reporting into the Salesforce Platform Operations and Delivery Manager, your key accountabilities will include:

• Work to proactively manage and enhance the org in line with process improvement principles and Salesforce best practice
• Deliver on BAU requests such as onboarding/offboarding, issue analysis and fixes, lead design, delivery and testing of user enhancement requests
• Support project work related to the org as directed by the Salesforce platform operations and delivery manager
• Daily maintenance, ongoing enhancement, and capability support for the Salesforce instance
• Prioritise workload and backlogs based on the team's agreed prioritisation framework, and drive timely resolution
• Contribute to a positive and cohesive Salesforce team by sharing information and supporting colleagues in a proactive manner to collectively complete goals
• Act as a Salesforce subject matter expert, contributing process and system knowledge to both technical and non-technical business users
• Proactively identify and pursue potential paths of improvement and enhancement for the team and Salesforce platform, and consult with management and stakeholders as appropriate

About you:
To be successful as the Senior Salesforce Administrator, you will be a certified Salesforce Administrator (ADM-201) with proven experience in a similar role.
You will have at least minimum 1-2 years experience in Salesforce platform administration experience with both Sales Cloud and Service Cloud
You're skilled at working collaboratively with others and actively contributing to the achievement of common work goals.
You have demonstrated oral and written communication skills which is evident in your ability to communicate technical information clearly.
Other skills required:

• High attention to detail, and proven time management and self-prioritisation skills
• Demonstrated ability to proactively pursue opportunities which may lead to performance
• Ability to read and understand Apex will be highly regarded

Salesforce certifications (highly regarded for this role)

• Advanced Salesforce Administrator
• Platform Developer 1
• Platform App Builder
• Sales Cloud Consultant
• Service Cloud Consultant

A career with us
At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.
The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. We encourage applications from candidates with a disability, if you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you via or (03) 8622 5666.
We offer a range of great benefits, rewards and discounts, and health and wellbeing initiatives. To find out more, click .
To start small and impact bigger.