Address
SalaryPlease respond to the job if you are an Australian Citizen and residing in Australia.
- Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
- Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools
- Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures
- Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity
- Deployment of changes via existing DevOps framework
- Perform interrogation of various log sources to investigate issues
- Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
- Develop and maintain documentation on processes and configuration
- Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.)
- Work within an Agile delivery methodology
- Troubleshooting API and integration issues with different applications e.g. MuleSoft.
- Development of meaningful event monitoring and alerting
- Knowledge transfer and training within the team
