Salesforce Administrator

About Guide Dogs Victoria

Guide Dogs Victoria (GDV) is a leader in breaking down barriers that enable people, who have blindness or low vision to live life without limits. Guide Dogs Victoria recognises and responds to the diverse needs and choices of our Clients. With over 65 years of experience, we specialise in providing client directed high quality, inclusive services and supports We are one of Australia’s most trusted charities and an employer of choice in the disability and aged care sectors.

We recognise and celebrate the diversity of our employees and volunteers and the benefits this brings to our organisation. Our people enjoy a work environment that free from all forms of discrimination and is welcoming place for all identities. Guide Dogs Victoria is a place where talent is recognised and innovation is encouraged.

Salesforce Administrator

Guide Dogs Victoria is seeking a highly motivated Salesforce Administrator to join our dynamic Business Intelligence Solutions Hub (BISH) Team, in a full-time capacity, based at our Kew office. This role reports to the Senior Product Owner and is responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce CRM, which stores all relevant Client, Volunteer and Donor data. This role plays a crucial part in leveraging Salesforce to advance strategic objectives across various internal departments.

In this role you will be responsible to:

• Collaborate with various stakeholders within GDV to develop and execute a comprehensive Salesforce data strategy encompassing supporter, client, and stakeholder data.
• Review the current processes and workflows within Salesforce to pinpoint bottlenecks, redundancies, and opportunities for enhancing efficiency.
• Identify tasks and procedures that can be automated within Salesforce through the utilisation of tools like Process Builder, Workflow Rules, and Lightning Flow.
• Design and enhance automation processes and workflows to streamline business processes, through the utilisation of Salesforce tools such as Process Builder, Flow, and Apex trigger.
• Customise and configure Salesforce to meet the organisation’s needs, which can include the creation of custom objects, fields, workflows and automated processes.
• Advocate for data management, insights, and reporting to optimize the efficiency and effectiveness of programs within various GDV departments.
• Document processes, workflows, and Salesforce configurations to establish a comprehensive guide of the system’s operations.
• Design tailored reports and dashboards within Salesforce to offer real-time visibility into crucial performance metrics and emerging trends.
• Integrate Salesforce with other systems and platforms, ensuring the smooth flow and synchronization of data.
• Resolve technical issues, system errors, and performance bottlenecks within the Salesforce system.
• Improve Salesforce data proficiency and analytics capabilities across internal departments through coaching, training, and fostering a culture of continuous learning.

The successful candidate will have:

• Proven experience as a Salesforce Administrator with a Salesforce Administrator Certification being highly desirable.
• Tertiary qualifications in Business Management, Marketing, Statistics, or related field.
• Strong enthusiasm for data and reporting, with the ability to distill and transform intricate data sets into valuable and actionable insights.
• Proficient in numerical analysis and highly analytical, possessing advanced skills in MS Excel for analysis, data visualization, and reporting. Self-reliant in database and system tools management (e.g., SQL).
• Proven track record in formulating and upholding a data strategy while effectively implementing it within an organizational context.
• Excellent Communication and interpersonal skills, with a proven ability to work collaboratively across cross-functional teams.
• Familiarity with integration tools and middleware solutions that facilitate the seamless connection of Salesforce with external applications and databases.

Benefits that Guide Dogs offer:

• A competitive remuneration package is available commensurate with skills and experience, which includes tax free salary packaging of up to $18,550.
• 6 weeks paid parental leave.
• Support towards your professional development including paid study leave, educational assistance and an external mentoring program.
• Wellbeing program which includes an annual wellbeing calendar, discounted health insurance, employee assistance program, skin checks and annual flu vaccinations.
• Reward and Recognition program.

Important

Guide Dogs Victoria is an equal opportunity employer committed to providing a work environment that embraces and values diversity, equity, inclusion and accessibility. We encourage Aboriginal and Torres Strait Islander people, people with low vision, blindness or other disability and all persons of all backgrounds to apply. Guide Dogs Victoria is committed to making workplace adjustments to support candidates through the recruitment and selection process and we encourage you to apply, if you are interested in the role.

Mandatory Safety Screening Checks

This role also requires the successful candidate to complete and receive a clear result for a NDIS Worker Screening Check, International Police Check (where required), and Working with Children Check.

All employees are also required to comply with COVID-19 vaccination requirements as a condition of their employment, including second dose vaccinations. Vaccination evidence or valid medical exemption must be provided prior your commencement date.

How to apply

If you are looking to grow your Salesforce administration skills, while making a meaningful difference in the lives of our Clients, then we would love to hear from you. Please submit your application directly through LinkedIn, including your resume and cover letter.

Please note: only shortlisted candidates will be called directly. If you do have any questions about this role, please email: **@guidedogsvictoria.com.au.