Salesforce Business Analyst

The Company

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future.  Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture  

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

• Respect for the planet
• Respect for our customers and
• Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers.  We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

As a Salesforce Business Analyst at Gentrack, you will play a pivotal role in fostering collaboration between customer subject matter experts and our service delivery team. Your primary responsibility is to demonstrate solutions and work closely with customers to understand and align their requirements, ensuring the configured solutions meet their needs. Operating within the Velocity division and reporting to the Head of APAC Programme Delivery, you will contribute to the implementation of modern agile values and principles, acquiring in-depth product and utility industry knowledge. Your role involves facilitating various meetings, workshops, and training sessions, analyzing business requirements, mapping processes, and providing crucial input into product direction. Additionally, you will prioritize product backlogs, collaborate with technical teams to develop effective solutions, and offer leadership by training and supporting team members.

In addition to this, you will;

• Support initiatives run by the GSTF and demonstrate our company values by providing a clear commitment to environmental and social responsibility.
• Contribute through identifying/proposing local sustainable practices and ideas in accordance with our Sustainability Charter.
• Utilise our sustainability app by taking part in challenges and improving behaviours to be more sustainable.

The Specifics 

• An ability to explain Salesforce functionality with non-technical personnel.
• Demonstrate modern agile values and principles.
• Acquire in-depth product and utility industry knowledge.
• Facilitate and attend meetings such as daily stand-ups, sprint planning, and retrospectives.
• Facilitate workshops and elicit requirements.
• Analyze and define business requirements, user stories, and acceptance criteria.
• Analyze, map, and document business processes.
• Prioritize product backlog with the customer (product owner) to streamline delivery priorities and plan releases.
• Work with the technical team to develop effective solutions.
• Provide input into product direction regarding functionality.
• Provide software training to internal and external customers.
• Provide testing services to external customers as required.
• Provide on-site support services.
• Provide leadership, training, and support to team members.
• Encourage others to experiment and adopt the Agile mindset, tools, and techniques.
• Mentor and coach less experienced Business Analysts.
• Ensure accurate recording of timesheets and charging of services time.
• Tailor solutions to meet customers' needs.
• Abide by the Compliance Policies and Procedures of the Company.
• Take reasonable care of your own and other people’s Health & Safety in the workplace.
• Report all incidents and hazards promptly.
• Support initiatives run by the GSTF and demonstrate our company values by providing a clear commitment to environmental and social responsibility.
• Contribute through identifying/proposing local sustainable practices and ideas in accordance with our Sustainability Charter.
• Utilise our sustainability app by taking part in challenges and improving behaviours to be more sustainable.

What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you):

• 5+ years of experience as a Business Analyst or experience as a Product Owner/Scrum Master.
• 3+ years of experience in designing and configuring robust and powerful Salesforce solutions
• 3+ certifications including Sales Cloud and Service Cloud
• Experiences in multiple clouds, including Sales, Service, Community and SF Industries
• Experience in working in Waterfall and Agile (preferably Scrum) environments.
• Experience in a Professional Services/Consultancy environment.
• Strong analytical skills and understanding of business processes.
• Proven ability to understand and communicate technical and business concepts.
• Record of building strong products/project-delivered solutions and collaborating.
• Substantial personal responsibility and autonomy.
• Exceptional communication skills and presentation ability.
• Experience in software development (helpful).
• Experience in the Utilities sector (helpful).
• Can-do attitude.
• Passion for excellence and commitment to being the best.
• High levels of energy, sound judgment, and determination to achieve with a sense of urgency.
• High attention to detail.
• Relationship management and interpersonal skills.
• Open-minded consultative approach.
• Ability to give and receive positive and constructive feedback.
• Ability to creatively solve problems.
• Bachelor's Degree, ICT, or similar.
• Business Analysis qualifications.
• Agile qualifications.
• Specialized skills in Requirements Management, Backlog Management, Gherkin Business Analysis, Visual facilitation, Agile Estimation & Planning, Design Thinking, Data Analysis (SQL awareness), Software Testing, Innovation, and additional specialty skills.

What we offer in return:

• Personal growth – in leadership, commercial acumen and technical excellence
• To be part of a global, winning high growth organization – with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.

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