AddressCompany Description
G'Day. Nice to meet you. We're OFX, a global provider of online, international payment services for our personal, business and partner customers. Founded 20 years ago and headquartered in Sydney, OFX has grown to become a truly global company. We're now trusted by customers all around the world and have grown to over 350 employees with offices in Sydney, London, San Francisco, Toronto, Auckland, Singapore and Hong Kong. We are a publicly-listed company, listed on the Australian Stock Exchange (ASX: 'OFX').
Purpose of your role
The Business Analyst position is a key role that is responsible for applying analytical solutions to problems and existing processes with the aim to increase effectiveness through technology solutions. This role plays an integral part in bridging the gap between Technology, Product and the Business using data analytics to assess processes and determine requirements that will allow Technology delivery teams to effectively meet business needs. An ability to produce documentation (in a timely manner) that supports either product or project teams to achieve outcomes, using different delivery methodologies is an important part of the role, so a blend of experience is important particularly in terms of agile delivery.
The initial focus will be working with our Customer Management team, with Salesforce transformation experience essential. The focus will be on working both transformation change initiatives and operational BAU activities that support our Customer Management capabilities team. You will be providing business expertise and practical solution delivery experience to ensure that the team you are working with consistently delivers quality software that meets user product requirements and acceptance criteria. The role will support dependency management and help to remove impediments that are preventing the team from accomplishing its goals.
This role is within a fast-moving team and will involve working with some ambiguity to achieve objectives, so you must be comfortable with that. As such you will be expected to take initiative and display strong communication and time-management skills to facilitate meetings that ensure teams and stakeholders are aligned on the outcomes.
What you do
- Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats. Understand how technology can support business goals
- Identify problems within the business, including using data modelling techniques, constructing workflow diagrams, studying system capabilities, writing specifications
- Communicate with people at all levels of the organisation to determine how technology solutions can meet business needs
- Oversee the implementation of new technology and systems, including enhancements and be a key person to conduct UAT to ensure what has been developed is in line with business requirements
- Run workshops and training sessions
- Evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from underlying true business needs
- Conduct gap analysis and work with technical leads/architects to identify where existing solutions do not meet the business requirements. Ensure this is clearly documented. Model the data requirements or work with the appropriate people to ensure that the data will support the new solution
- Determine and develop user requirements for systems in production, to ensure maximum usability
- Work with the SME's to understand the Customer Management experience and journeys end-to-end
- Strong experience in Salesforce implementations and acting as the SME for Salesforce
- Knowledge of compliance, regulations and customer onboarding processes
- Experience working with Salesforce development teams, either internal teams or 3rd party implementation partners
Qualifications
- Relevant IT or Computer Science degree
Knowledge, skills, experience
Minimum of 6 years' experience in a Business Analysis Role
Salesforce Admin Certification would be essential
Strong understanding of modelling standards such as UML and BPMN
Ability to model Sequence Diagrams as part of the UML framework
Basic SQL knowledge or ability to write SQL queries is essential
Experience in Financial or payment services company preferred
Experience working in digital area & in client/consumer facing products and projects
Ability to understand Microservice/API and application/system architecture
Commercial awareness
Communication and interpersonal skills, including excellent written and verbal communication
Problem-solving and analytical skills
An interest in, and understanding of, project delivery techniques (Agile, project management etc) and computing systems
Being detail-oriented and capable of delivering a high level of accuracy
Proven ability to drive technology teams to deliver results
Extremely well organised with strong time-management skills
Work well under pressure
Demonstrated experience working on Scrum and/or Kanban based products
Ability to work independently and within a team
Ability to think on your feet and learn quickly
Knowledge of and significant experience working with Jira and Confluence is required
Collaborative style
A good sense of humour
Additional Information
What it's like working at OFX
We're OFXers because we want to make a difference. We see challenges as opportunities and we're not afraid to roll up our sleeves to get stuff done. We're committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.
We operate as one team, cross-functionally and globally to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.
Global markets move fast and so do we. We work across borders and time zones, which helps make the world feel a little smaller. From San Francisco, Toronto to London, Dublin, Sydney, Auckland, Hong Kong & Singapore, there's always a colleague to help.
- We promote an environment of reward and recognition, OFXers are encouraged to celebrate their peers' effort, technical expertise or support through a range of channels and awards.
- Giving back, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual Make a Difference (Volunteer) Day, that OFXers can use together or individually.
- We have a strong and diverse workforce and we're committed to further developing this workplace culture to create an environment of trust, mutual respect and teamwork. We're proud of the breadth of cultural diversity represented by our employees and we aim to celebrate this each year by engaging in employee activities across our offices.
- Always keep learning. Drive your own learning with LinkedIn learning, which all OFXers have access to. We offer a variety of other learning programs and encourage cross functional and soft skill learning.
- We take pride in having a work/life balance and flexibility; we encourage employees to work productively and efficiently. Our OFXers enjoy Birthday leave to celebrate their birthday however they choose.
- Our Good Vibes employee-led committees organise events to keep our employees engaged inside and outside the office. Whether it's participating in our team social events, end of year celebrations (currently being hosted virtually). Our team wants you to feel welcome.
At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at people.culture@ofx.com.
We encourage you to apply if this role aligns with your career aspirations.
