Address
Form of work
SalarySAP Analyst
Location - Parramatta
Temporary Full-time to October 2024, with the possibility of extension
Clerk Grade 5/6, ($93,295pa - $102,941 pa), plus employer's contribution to superannuation and annual leave loading
Your role
Undertake Service product enhancement and operational tasks, including reporting and project/release planning, issue resolution/escalation and research, analysis and monitoring activities, to support the ongoing management and reporting of the vendor delivered IT service.
What you'll do
As part of the ERP Support Team, you will assist with the ongoing management and reporting of a vendor delivered IT service. This covers product enhancement and operational tasks, including reports and project/release plans, as well as contributing to issue resolution and escalation, research, analysis activities and monitoring activities.
You'll monitor, track and report on the status of product enhancement deliverables to ensure time, cost and quality metrics are in line with approved program of work for the relevant product.
What we're looking for
- Service management experience, triaging and resolving tickets in a complex work environment
- Experience with SAP in either HCM/Payroll, Finance, Procurement and/or security
- Previous experience in a customer service environment
- Effective, creative problem solving ability
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click . Search for the job and click the 'Apply now' button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Apply now and join where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close Sunday 28th January 2024 at 11:59pm AEST
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Premila Prasad on 0478 805 631or at
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Justine Clark on (02) 8688 0549 or via
Visit to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit .
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit .
Thank you for your interest in this role. We look forward to receiving your application.
