Scheduling & Administration Officer

• Join a supportive organisation with a person-centred approach to client care

Due to an internal promotion, JewishCare NSW is seeking an experienced Scheduling & Administration Officer to assist with the rostering of our Home Care and Disability Support Workers. In this role you will provide exceptional customer service to our internal and external clients. This is a fast-paced role which requires a high level of organisation, problem-solving and multitasking skills often within short periods of time.
This is a critical and very important position within our organisation as you will be responsible for deploying our employees to services with our clients and ensuring the most appropriate worker is matched.
Your main responsibilities will include:

• Ensuring rostered shifts meet identified client needs
• Updating and adjusting rosters on a daily basis
• Adapting rosters in response to client and service changes
• Ensuring rosters are developed in a cost effective and timely manner
• Ensuring that staff rosters comply with relevant awards and industrial requirements
• Working with approved brokered agencies to fill roster vacancies and meet client needs in consultation with Managers
• Providing administration support to the team when required

You will be managing a high volume of phone calls and emails and will be responding to multiple priorities at any one time. In order to be successful, you will need to be a motivated self-starter with strong negotiation skills and the ability to influence all relevant stakeholders and be able to handle pressure whilst also possessing a sense of humour amidst stressful situations. You will also be a team player and understand the importance of teamwork in order to get the job done.
This position will give you the opportunity to make the role your own and be challenged every day to exercise your skills.
Desired Skills and Experience
We are looking for an exceptional person who has:

• Experience in rostering and scheduling, preferably in community services and with home care/support workers
• Some knowledge and understanding of the disability services or aged care industry
• Experience using a client management system or the ability to learn systems and processes quickly
• Knowledge and understanding Modern Awards (preferably the Social, Community, Home Care and Disability Services Industry Award 2010) and the ability to ensure that rosters comply with the Award
• Strong communications skills with the ability to work quickly and efficiently
• Strong problem-solving skills with the ability to respond quickly to changes and re-rostering
• Excellent negotiation skills and the ability to find alternative options and solutions
• Exceptional organisational skills and adaptability with a commitment to “getting things done”
• Ability to work under pressure

Why should you apply?
You will have the opportunity to work for a supportive and growing organisation with a person-centred approach to providing services to the community and have the chance to make a difference in our clients' lives. You will also be entitled to NFP tax entitlements such as salary packaging options, which can increase your take home pay, in addition to Jewish Holiday/additional annual leave.
Apply now!
Applicants are encouraged to apply as soon as possible as applications will be reviewed prior to the closing date; and as such the closing date is subject to change without notice.
Why apply?
JewishCare is a not-for-profit diverse and inclusive organisation. We offer fulfilling, rewarding and diverse career opportunities for growth and development. We strive to provide best evidence-based client-directed care, while also supporting their families and the local community thanks to over 250 employees and 400 volunteers. We are an EEO Employer committed to the principles of cultural diversity and gender equality.
On offer is:

• NFP salary packaging options which can increase your fortnightly pay.
• Employee Assistance programs for you and your family
• Ongoing Learning & Development opportunities.
• A family-friendly flexible workplace

About Us
JewishCare NSW has been the major provider of services to the Jewish community in Sydney for over 80 years. In order to achieve our mission of supporting and strengthening the resilience and independence of our community, we offer assistance in the areas of Child and Family Services, Mental Health Programs, Disability Services and Community Aged Services. We are passionate about the work that we do and believe that our staff are our most important asset in providing the best care and support to the vulnerable.