Scheduling Administrator

Billi is a leading provider of superior instant filtered boiling, chilled and sparkling water systems. We are committed to providing our customers with the highest quality products and services.

We’re looking for a well organised Scheduler to join our positive, supportive and passionate team in Thomastown.

The successful candidate will be responsible for the administration of service requests and planned maintenance.

This includes:

• Planning, scheduling, and managing service requests
• Coordinating field technicians and approved service agents
• Receipt and review of service agent invoices and paperwork
• Communicating with external and internal customers.
• Providing exceptional customer service
• Successfully managing and resolving customer issues

• Intermediate to advanced skills in Microsoft Office
• Prior experience with Netsuite/NextService an advantage
• Prior experience with area-based team diary management
• Excellent organisational and time management skills
• Attention to detail
• Strong interpersonal and communication skills
• The ability to work independently and as part of a team
• A positive attitude and a passion for customer service