Scheduling Team Leader

We are seeking an experienced Scheduling Team Leader who will coordinate the effective operation and supervision of the myHomecare’s Western Australian Scheduling Team. You will be responsible for providing a high-quality, customer-focused approach to services and ensuring quality administration for the effective functioning of myHomecare's scheduling system and processes.  

As a Scheduling Team Leader, you will: 

• Be responsible for guiding the Scheduling Team in ensuring that Customers receive the best in class experience we can provide. 
• Lead and mentor a team of scheduling coordinators to deliver effective schedules for both clients and staff. 
• Ensure that communication to clients is managed appropriately in a timely fashion according to Scheduling requirements. 
• Respond to escalations and provide reporting on errors proactively and as required by management.
• Ensure that the Scheduling function performs against key business objectives and support the National Scheduling Team as needed.

• Provide ongoing reporting to enable a deeper understanding to support recruitment and operational activities.

We are looking for someone with: 

• Exceptional record of Customer Service delivery pertaining to both verbal and written communication mediums.  
• Proven ability to develop, mentor and guide the team and resolve client and staff issues in order to achieve outcomes.  
• Demonstrated leadership ability and organizational skills to effectively plan and allocate workload.  
• Ability to handle and resolve conflicts in a myHomecare value-driven environment.  
• Ability to provide reports as required by management.  
• Advanced experience with the Microsoft Suite of applications.  

• Adept understanding of workforce scheduling principles.  

• Demonstrated ability to adapt to a rapidly shifting regulatory environment.  

What will we offer you? 

• A role with true purpose: You get to see how you are making a difference in people’s lives every day
• Benefits & perks: We have a special program that rewards you for your hard work with discounts to a broad range of brands
• Opportunity to grow: We provide up-skilling opportunities, training and networking, to ensure you are constantly able to grow within your career
• Flexibility: Work within an organisation that is leading the way in providing care to older Australians and has a national footprint. The myHomecare Group’s national presence gives you true flexibility to search for future opportunities across the country while staying within the team 
• Supportive team with positive culture 

Discover how you can apply your skills to help people in your community today.

To apply, upload your resume.