Senior Administration Assistant

Job Title: Administration Assistant – Child and Adolescent Neuropsychology Group

Location: Carlton, Victoria

Position Type: Part Time/Full Time

About Us: The Child and Adolescent Neuropsychology Group (CANGROUP) is a leading provider of child and adolescent neuropsychological and mental health services. Our highly dedicated team of neuropsychologists is committed to supporting the well-being of children and families. We are currently seeking a professional, detail-oriented, and proactive Administration Coordinator to join our team and to play a key role in supporting the operations of our clinic. Our team are committed to providing the best possible care, and we are looking for a team member who is highly motivated to provide a caring, empathic, and professional approach to all clients. Ideally, you will have an interest in working with children, and neurodevelopment. 

Responsibilities: As a Senior Administration Assistant at our Child Psychology Clinic, your primary responsibilities will include:

1. Patient Registration and Scheduling:

• Efficiently manage patient appointments, ensuring accurate scheduling and timely reminders.
• Schedule and coordinate neuropsychological assessments and follow-up appointments.
• Serve as a point of contact for families, providing compassionate and informative assistance.
• Greet and assist patients and their families in a friendly and professional manner.

2. Documentation and Record Management:

• Maintain accurate and confidential patient records in compliance with clinic policies.
• Assist in the preparation of intake forms and other necessary documentation.
• Assist in the preparation and organization of neuropsychological assessment reports.

3. Team Collaboration:

• Facilitate communication between neuropsychologists, therapists, and other clinic staff.
• Assist in organizing team meetings and events to promote collaboration and information sharing.

4. Communication:

• Serve as a point of contact for phone and email inquiries, providing information and directing inquiries to the appropriate staff.
• Liaise with healthcare providers, and other external stakeholders.
• You have a friendly, approachable, positive manner.
• You have excellent communication skills both written and verbal.
• You can engage and facilitate a culture of high performance.
• You have exceptional people skills and can empathise with clients and uphold confidentiality at all times.
• You have excellent crisis management skills and can manage client complaints (e.g. costs, outcomes or waiting times)
• You demonstrate exceptional professionalism when it comes to personal grooming, maintaining cleanliness and OH&S standards at the practice.

5. Billing and Payments:

• Assist with the billing process, including verifying insurance information and processing payments.
• Collaborate with the finance team to ensure accurate and timely invoicing.

6. General Office Support:

• Manage office supplies, including ordering and restocking as needed.
• Support the administrative needs of the clinic, such as photocopying, filing, and maintaining a tidy reception area. 
• Make a valuable contribution to the ongoing development of the business. 
• You are highly skilled in Microsoft 365 and its associate suite of products including but not limited to Outlook, Excel, Word, Teams, Forms, Planner.

Qualifications:

• Proven experience as an administrative assistant or in a similar role, with a minimum of 2 years experience.
• Familiarity with medical or mental health office procedures. 
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite and computer skills.
• High attention to detail and accuracy.
• Ability to multi-task and manage multiple demands 
• Understanding of medical and medicare billing processes is advantageous.

Benefits:

• Competitive salary based on the Health Professional and Support Services Award and will reflect your experience in similar roles.
• A friendly, positive, supportive workplace focused on client and team wellbeing.
• An interesting and dynamic workplace 
• A supportive and collaborative work environment dedicated to making a positive impact on family and their children's lives

How to Apply: Interested candidates should submit their resume and a cover letter detailing their relevant experience to *****@cangroup.com.au. Please include "Senior Administration Assistant Application – [Your Name]" in the email subject line. The deadline for applications is Friday 9th of February 2024.

CANGROUP is an equal opportunity employer. We encourage candidates from all backgrounds to apply.

Application Deadline: 09.02.2024

Thank you for considering a career with CANGROUP. We look forward to reviewing your application.