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SalaryThe State Insurance Regulatory Authority (SIRA) is looking for a Senior Advisor, Customer Insights. This is a rare opportunity to join a newly formed team and play a key role in the development of a best-in-class insights function.
Benefits
- Fantastic ongoing clerk grade 9/10 opportunities.
- Salary range: $120,859 – 133,183 + super, commensurate with experience.
- Genuinely flexible working arrangements.
- Options for office base in either Sydney or Gosford.
- Excellent career development and learning development opportunities.
About Us
This is a great opportunity to work in our State Insurance Regulatory Authority (SIRA).
Established in 2015, SIRA is the independent regulator of workers compensation, CTP and Home building compensation insurance schemes. Our mission is to ensure NSW insurance schemes protect and support the people who need them now and in the future.
This role sits within SIRA’s Delivery and Insights Directorate, which combines expertise in actionable insights and contemporary delivery practices to help us achieve ambitious and meaningful changes for our customers.
Understand more SIRA – here.
Your responsibilities will include:
- Managing a range of primary research projects to deliver insights that drive action.
- Helping to drive customer centricity internally by connecting SIRA staff to customers through the development and execution of a range of ‘voice of customer’ initiatives and artefacts.
- Using data, research, and insights to support SIRA directorates in identifying and prioritising initiatives that reduce friction and deliver the biggest benefit to customers.
- Identifying opportunities to support SIRA in problem solving to facilitate timely delivery of customer improvement initiatives.
- Providing insights to support rapid assessment of the viability and desirability of new initiatives and innovations.
- Interpreting and translating multiple data sources and complex information into clear communication using ‘storytelling’ techniques.
- Providing support to key internal and external stakeholders to enable them to track progress against agreed targets, indicators, and outcomes.
For more information on the role and its accountabilities, click here to view the role description.
About you:
- You are naturally curious and love connecting the dots between Customer Insights and opportunities to drive positive change.
- You are an analytical thinker who can think creatively to solve complex problems.
- You are an accomplished storyteller who understands how to bring insights to life.
- You are an excellent communicator – both verbally and in writing.
- You thrive around people and can comfortably build collaborative relationships with internal and external stakeholders.
- You are courageous, passionate and think big.
- You are seeking to join an organisation where you can truly make a difference.
- Research agency experience is highly desirable. Public Sector experience is desirable but not essential.
If you want to be part of this forward thinking, innovative team that thrives in challenging the status quo, we want to hear from you!
Closing date: Tuesday 6th February at 10:00am.
What we need from you:
To start your journey towards becoming our Senior Advisor, Customer Insights please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
Atalent pool may be created from this recruitment process to fill future ongoingand temporary opportunities.
For any enquiries regarding the recruitment process, please contact Sebastian Lozano, Talent Acquisition Administrator on 02 6491 6*** or ***************@customerservice.nsw.gov.au
You Belong Here
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via **********@customerservice.nsw.gov.au or 02 9494 8***.
Visit our Careers site to find out what it means to work for us.
