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SalaryAre you experienced in leading teams and developing a high-performance culture?
Do you have supervisory experience and team building skills in a fast paced, ever changing and dynamic environment?
Are you an experienced customer service professional who prides themselves on exceeding customer expectations?
If you possess these qualities, we want to hear from you!
Job details Position status Permanent
Position type Full-time
Occupational group Customer Service/Call centre
Classification AO5
Workplace Location Sunshine Coast
Job ad reference QLD/476604/23
Closing date 27-Mar-2023
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Sheryl McCarthy
Contact details PH: (07) 5482 0335
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The Senior Advisor leads the delivery of quality customer service and works with the manager to drive a high performance culture within the Customer Service Centre. To be successful in the role, we are looking for a leader who is empowering, supportive, disciplined and creative, and has the proven ability to quickly and effectively resolve conflict. This role is required to lead Customer Service Centre staff and supervise the Customer Service Centre in general, as well as use effective people performance management and workplace health and safety practices to motivate their team. A demonstrated ability to analyse complex issues and resolve problems in a timely manner is essential to success in the role.
Accountabilities include:
- Provide a quality service to customers and resolve specific customer problems in an efficient and courteous manner.
- Contribute to the development of operational and financial plans for the customer service centre.
- Provide expert advice and interpretation to staff and customers on policy and procedures within a wide legislative and system framework.
- Develop and monitor performance standards for products and services delivered.
- Monitor and prepare regular reports/recommendations to management on operational, financial, administrative and quality standard issues.
- Supervise and maintain operations of the CSC using appropriate up-to-date and consultative management techniques, including the training and development of staff, to ensure optimum use of resources within a cohesive and team environment.
- Promote and ensure compliance with all relevant Human Resource Management legislation, including equity and occupational health and safety requirements.
- Ensure office and security measures are maintained.
- Manage the Customer Service Centre in the absence of the Manager
Applications to remain current for 12 months.
Job Ad Reference: QLD/476604/23
Closing Date: Monday, 27 March 2023
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
