Senior Agile Business Analyst

· Challenge yourself & add significant value to Qantas Group· At Qantas Loyalty, our teams come together to create new and unique customer experiences· 14 month fixed-term role based at our Mascot campusQantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Money, Qantas Insurance, Qantas Hotels & Holidays and Qantas Wine.The Senior Agile Business Analyst transforms customer and business problems into solutions and validates the feasibility of the strategic objectives of the Product Manager/Squad Lead.The Senior Agile Business Analyst proposes the CVP (Commercial Value Proposition) and business rules to ensure it is technically feasible for delivery, factoring cost to deliver and viability to ensure we focus on building the right features at the right time whilst also ensuring the acceptance criteria is adequately defined to ensure the overall quality of the solution delivered to the customer in order for the Product Manager to accept the work as done.Passionate about customer innovation, and with a solid grasp of analytics, the Senior Agile Business Analyst is responsible for identifying and defining improvements to features, customer and user journey mapping, gathering information to make decisions, ensures quality assurance / test solutions and effectively communicates in detail how features and processes work to ensure successful implementation from a change management perspective.What you’ll bring to the role:

• 8+ years’ experience as a Business Analyst and a passion for an agile way of working
• Strong understanding and use of modern frameworks and their methodologies, including Scrum, Kanban, lean, design thinking, human-centred design, multivariate testing, continuous improvement, test automation and others
• Proven track record in communicating requirements both verbally and through user stories, with logical and clear acceptance criteria, that are easily understood by developers, testers and stakeholders
• Lead the solving of strategic problems that have a high complexity
• Excellent attention to detail
• Proven ability to meet goals and deadlines
• Expert user in collaboration tools such as JIRA and Confluence, etc to document and manage stories and other documentation
• Expert in comparing data sets to deduce accurate insights
• Works with a high degree of autonomy
• Robust stakeholder (incl senior) engagement and management skills (day-to-day interpersonal, structured workshops, etc.)
• Leads facilitating workshops, presenting at showcases, leading customer and servicing journey walkthroughs and quality reviews with stakeholders of varying seniority
• Has well rounded technology digital knowledge; application, infrastructure, mobile, UI and UX
• Expert in domain-specific processes and can manage customer expectations
• Must have worked in and have a deep understanding of an Agile environment
• Expert understanding of the Agile framework -including the definition of Epics, user stories, tasks and acceptance criteria
• Results-orientated to meet tight timeframes

Why Qantas?You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close 9 April 2024