AddressHow will I help?
The Senior Analyst will be required to play a crucial role in IT co-ordination team to deliver best customer outcome to internal stakeholders by ensuring smooth running of IT jobs , on time data delivery , end-to-end co-ordinating when complex IT issues arise with respective application.
Working within the Technology, Centralised IT Co-ordination team in Group Business Unit - Technology, the Senior Analyst plays an important role with a primarily focusing to ensure smooth running of complex technology solution which delivers Basel 3 regularity reports to APRA (Australian Prudential Regulation Authority) as well as working across the team supporting other solutions and applications.
Basel 3 has been a large and complex multi-year risk program delivered the new solution and framework for calculating regulatory capital requirements covering three prudential standards (APS 112, APS 113 and APS 115)
The technology solution encompasses several upstream systems, data flows and technology platforms.
On a day-to-day basis, Senior Analyst will collaborate across teams and functions, working with BAU (Business as Usual) IT and business support teams.
Key deliverables of this role will include:
- Facilitate batch process activities.
- Analyse and triage cross system IT issues for its resolution
- Chair meeting with IT Application teams for complex production failure impacting multiple systems.
- Proactive early engagement with Business Application Owner team in case of any upcoming issues
- Create and maintain agreed dashboards covering aspects such as batch running, health checks, etc.
- Take an active part in the team to improve processes and engagements.
- Ensure Service Management KPIs (Incident/problems/change/configuration)
- Communication to business and IT teams on critical issues
- Document and Coordinate workaround/intermediate fix of incident.
- Co-ordinate the solution on complex production failure impacting multiple systems with IT Application teams.
- Co-ordination of problem management with complex issue impacting multiple systems
- Issue prioritisation and backlog management with the help of Business Application Owner
- Document Management including issue, root cause and resolution steps.
- Ensure project team to update the data flow, system diagrams post any change implementation to the existing solution.
- Ensure adequate and desired quality documentation in place (e.g. manual steps, known issue and work around, etc.)
- Co-ordinate JUNO issues / incident towards funding and closure to manage risk efficiently.
- Highlight any potential control gap or weaknesses to Business Application Owner
- Representation in appropriate governance forum
- Co-ordinate any IT audit related tasks for B3 if required.
- Co-ordinate cross system changes / upgrades
- Communication to stakeholders for Tech focus update
- Ability to self-manage and achieve objectives within an ambiguous, changing environment.
- Committed to learn and get cross skilled across other areas of the team
What's in it for you?
You'll play an important and significant part in the future of a business that has been around for 200 years and be instrumental in achieving our purpose of helping Australians succeed. So, we'll back you in the development of your career, with internal career prospects and flexible working. You'll also be backed by a fantastic team of people in a can-do, supportive structure.
What do I need?
- Must have experience in regularity reporting solutions in financial services and banking environments.
- Must have a sound technical background.
- Must have an IT service management experience
- Prior experience in supporting complex IT solution involving multiple teams.
- Technical problem solving and co-ordination among multiple teams.
- Extensive experience in service management (Incidents, Problems, Change, Configuration, and documentation)
- Proven Experience as a Technical Business Analyst
- Proficient in using Control-M, Service Now, Confluence, JIRA
- Working knowledge of using SAS ,SQL and excel for data analysis
- Min 5 years' experience in a similar role
- Good written and verbal communication skills
What's it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
How do I Apply?
Start here. Just click on the APPLY button.
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email talentacquisition@westpac.com.au
#LI-Hybrid
