AddressSenior Case Manager - Life and Consumer Credit Claims (CCI)
- Sydney CBD location
- Permanent Contract
- Specialised portfolio of CCI & Life claims
We have an opportunity for an experienced Claims professional to join our CCI/Life team in Sydney. Reporting to the Team Manager, you will be part of a high performance culture and join a customer focused team consisting of Technical Managers, Claims Service Consultants, and administrative support staff.
As Senior Case Manager, you will be our first point of contact for new claimants and assist existing customers with their enquiries. You will have passion for delivering exceptional service to our customers in their "Moment of Truth" and act as a true ambassador of a trusted brand. As a senior member of the team you will positively contribute to team culture, drive change and innovation.
Key responsibilities include:
- Managing initial and ongoing assessment of claims through to finalisation
- Building effective relationships with a variety of key stakeholders - both internal and external.
- Ensuring consistent delivery of a high standard of customer service and provide regular updates to customers throughout the duration of their claim.
The successful candidate will have:
- Minimum 12 months previous experience managing Retail or Group Life Insurance claims
- Experience in assessing health related claims
- High-level conversational, written and listening skills
- Solid problem solving and relationship building abilities
- The ability to exercise sound judgement whilst handling multiple tasks
- Excellent time management, resilience, and agility when changes occur
- A mindset which is supportive and allows you to 'walk in our customer's shoes'
- Highly organised working methods with good attention to detail
- A desire to collaborate, participate and support your team
- A drive to go above and beyond when assisting customers and colleagues
- Tertiary qualifications are highly desired (Legal, Allied Health, Rehabilitation, Physiotherapy or Occupational Therapy qualifications will be viewed favourably)
What's on offer?
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
This is a fantastic opportunity for a Claims professional with experience and strong medical/technical knowledge to move into the CCI/Life team.
In return, you will be part of a challenging environment and a dynamic team culture. You will be recognised for your commitment and rewarded for high performance with excellent employee benefits, flexible work arrangements and great opportunity for career growth and progression.
Join us. Let's care for tomorrow. www.allianz.com.au/careerrs
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