Senior Credit Control Officer | Brisbane | $90,000 + Super | Permanent
I am partnering with a leading business to recruit a dynamic and experienced Credit Control professional.
Working for a leading telecommunications business you will:
- Oversee the entire collection cycle from reminder letters to final demand letters.
- Collaborate with sales and support to resolve queries/issues, and investigate billing disputes/discrepancies
- Maintain customer account records, ensuring accurate payment details and records of communications
- Manage Suspension and Termination of Services
- Negotiate and arrange payment plans.
- Record and process incoming payments received from customers via various payment methods such Bpay, Credit Card, Direct Debit etc
- Propose write-offs on noncollectable accounts
- Prepare and present regular reports on accounts receivable status with commentary on overdue accounts and doubtful debts
- Prepare overdue account files and liaise with Debt Collector
- Manage credit note issuance and customer refunds
- Manage business partner commissions and rebates
- Support and assist at peak times to submit invoices.
- Identify issues and proactively suggest process improvements
- Drive continuous improvement within the Credit Control and receivables function.
- Other duties as delegated from time to time by Manager