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Form of workWho are we?
It's an exciting time to join our organisation! On 1 March 2023, two of Australia's most successful member-owned banking organisations merged, to form Heritage and People's Choice - Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.
We exist to create a better future for our members and the communities in which they live.
We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.
When you come to work at Heritage and People's Choice, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.
About the role
This Senior Leader, Fraud Risk Management role is a critical part of the business as it gathers and analyses data, behaviors, decision making, processes and outcomes to support the effective development and implementation of the Fraud Risk Management Frameworks, Anti- Fraud and Scam Bank wide strategies, alignment to the Bank’s Fraud Risk Appetite Statement, Fraud Risk Assessments and overall Fraud Risk capability across the three lines of defence. Fraud Risk Management is the process of identifying, understanding, and responding to Fraud Risks at Heritage and People’s Choice. It involves assisting to create a program to detect, mitigate, and/or prevent both internal and external fraud and scams. The role will also support the analysis of fraud and scam incidents to all areas of Heritage and People’s Choice, enabling efficient implementation of enhancement and improvement of Fraud Risk activities.
Key responsibilities include:
- Responsible for the development and maintenance of the Fraud Risk management Framework and associated Policies, Procedures and Control Plans. This will include architecting and developing scam control policies, frameworks and response plans, risk assessment methodologies, and training and awareness programs.
- Development and maintenance of the bankwide Anti scam and fraud Strategy.
- Responsible for completion of Fraud Risk assessments on current and new products and services and change initiatives.
- Identify improvement opportunities to mitigate, prioritise, and monitor fraud and scam risks that could threaten financial, operational, and brand stability.
- Responsible for the Fraud Risk awareness across the organisation.
- Collaborate with key stakeholders to understand our structure, financial, compliance, operational activities, and related processes and systems that contribute to our fraud and scam control and risk activities in accordance with the Scam Safe Accord requirements.
About you
We are seeking a dynamic individual who brings solid decision-making and problem-solving skills to achieve the best outcomes for our organisation. With a background in business consulting, you are skilled at creating comprehensive business documents, reports (including Board reports), frameworks, and policies with precision and accuracy. A people person, you have exceptional stakeholder management skills, and effectively engage with various management levels to foster collaboration and alignment. As a strong leader, you operate strategically, leveraging strong analytical skills to drive this project’s success.
To be successful in this role, you will also require:
- More than 7 years’ experience in a risk related role in the financial services industry.
- Experience in providing Fraud Risk advice ideally within banking or financial services.
- Strong understanding of fraud and scams management within the banking sector.
- A degree qualification in Business, Governance, Finance, Law, Management, Risk, Technology or any other relevant tertiary qualification.
- A certificate in Fraud Risk Prevention Professional.
- A certificate in Fraud Risk Management.
Benefits of working for us
We believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including:
Extensive range of financial and lifestyle benefits, including (but not limited to):
- Paid parental leave and special leave provisions
- Flexibility and hybrid working arrangements
- Employee banking benefits and discounted insurances
- Work from anywhere philosophy with the flexibility to work from home or in the office
- Career development opportunities, and ongoing training, coaching and support
- A dedicated Employee Assistance Program for you and your family to access in times of need
- Paid volunteering days and access to a diverse range of community and charitable initiatives
If this sounds like you, then this is the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by Friday 12th April 2024.
We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.
