Senior Customer Contact Officer

Exciting opportunity to provide administration support to a State Government department based in Cannington.

Your new company 

Exciting opportunity for an experienced administrator to join a State Government department as Senior Customer Contact Officer located in Cannington for an initial 3-month temporary contract. We are looking for an administrator with strong administration and customer service skills, to work full-time hours, on an initial temporary basis. To start immediately.  

Your new role 

• Works as part of a team to ensure a high quality and timely service delivery in a demanding environment 
• Maintains accurate recording of all relevant call information 
• Contributes to the updating of all reference material used in the contact centre 
• Assists with the training and ongoing support of the team 
• Collates statistical data for the inclusion of reports 
• Delivers consistent and accurate information to customers by telephone, email and face to face and assists in more complex enquiries

What you'll need to succeed 

• Previous administration and customer service experience
• Previous contact centre and work, health and safety experience is a bonus
• Experienced in the collation, preparation and analysis of statistical information.
• State government experience preferred but not essential
• A current police clearance, dated within the past 3 months (or willing to obtain)

What you'll get in return 

The role is being offered on an initial temporary contract for an immediate start. 

• Level 3 - Full-time Hours
• Weekly pay structure
• Located close to bus transport links
• Onsite parking available 

What you need to do now 

If you think this role is for you, click 'apply now.' For more information or to find out more opportunities in Office Support, contact Aurelia Saraswati on 08 9265 91***or email ***************@hays.com.au