Senior Customer Contact Officer

Please be advised that scheduled maintenance is to be undertaken on Saturday 23rd March 2024 from 5 AM to 8 AM (AWST) and the system will be unavailable during this window.Convenience Buttons:Level 3 $79,156 - $84,977 pa (PSCSAA 2022)Permanent - Full TimeCannington2024-04-01 4:00 PMSenior Customer Contact Officer(MIS23260,MIS23261,MIS23262,MIS23263)Permanent AppointmentContribute, Develop and Thrive at DEMIRS!Contribute – give back to your community, share your knowledge and improve safety.Develop – grow your skills, develop a career path, and expand your horizons.Thrive – find balance between work and home life, make a change and enjoy a better future.Now is the time, make your move and join us, we have multiple permanent opportunities.Would you like to work in a genuinely exciting, flexible and friendly work environment, which offers its people a range of benefits, including flexible working hours, working at home, in the field or in the office to help support you and get the best results possible for our community. Then the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) is for you!Here at DEMIRS we value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. So, if you’re an innovative and forward-thinking individual who values collaboration and wants to contribute to the next big discovery in the mining sector, protecting our workers’ health and safety, protecting tenants and consumers, transforming energy supply and emissions, whilst rolling out new technology to deliver excellent customer service and achieve success, then DEMIRS is the agency for you.The roleAs Senior Customer Contact Officer, you will be part of a dynamic team responsible for providing frontline customer centric services and information to meet DEMIRS customer’s needs. Drawing on your customer service experience, you will play a vital role in providing high quality services to customers in alignment with directorate strategy, modern business practices and the Department’s Customer Service Charter.We're seeking candidates with the capacity to interpret and apply legislation and policies to simple cases. Your excellent communication skills and the ability to build rapport with customers and engage effectively with stakeholders will also be essential for this role.Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months.This position is located in ,Further informationPlease contact Lee Blumberg, Manager Customer Services on 0429 337 806 or visit . You can also keep up to date on DEMIRS achievements and activities by following us on .How to applyWe ask for you to provide a detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following points:

• Demonstrated interpersonal, communication and negotiation skills, including the ability to effectively communicate with a range of stakeholders.
• Demonstrated research and problem-solving skills, with the ability to make decisions.
• Proven experience in interpreting and applying relevant Acts, regulations, policies, procedures and systems to achieve desired outcomes.

In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with DEMIRS. If you have any questions about employment conditions or the application process, please contact Supriya Desai ,Human Resource Officer on (08) 9222 0993 or email .To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter .Supporting diversity and inclusionDEMIRS is committed to building and maintaining an inclusive and supportive workplace. We welcome all to apply, however, preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally diverse backgrounds, people of diverse sexualities and youth. This helps us ensure our workforce is diverse, effective and forward thinking, and is supported by the Equal Opportunity Act 1984 (WA).We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusionReasonable adjustments will be provided during our recruitment processes and in the workplace so you can fully participate.CLOSING DATE: 4.00 pm on Monday, 1 April 2024 (WST)Please ensure you allow yourself sufficient time to lodge your application online; as applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.We look forward to receiving your application and considering you for this exciting opportunity to join our team.