Senior Customer Officer

QBuild is a commercialised business unit of the Queensland Government. It has been Queensland Government's builder for over 160 years, playing an important role in communities across the state by building and maintaining government-owned assets such as schools, social housing, police stations and correctional and health facilities.
About the roleYou will play a pivotal role in supporting QBuild's ambition to strengthen Queensland's building and construction industry by cultivating, enhancing and managing relationships with local customers. This position requires a high level of customer interaction, involving regular travel to attend in-person meetings. Reporting to the District Manager, you will be instrumental in ensuring QBuild meets customers' expectations by providing localised solutions aligned with statewide strategies, thereby ensuring a seamless and cohesive experience for all QBuild customers.
Key responsibilities:
* Develop and proactively manage customer accounts to promote QBuild
* Collaborate with regional teams to deliver programs and projects within agreed customer requirements
* Maintain a customer database and accurate records of customer related information to produce reports
* Interpret and analyse customer data
* Assess threats and opportunities
* Undertake strategic measures for continual improvement and output performance
* Be the primary point of contact for local customers
* Schedule regular account management meetings
* Represent QBuild at state-wide customer forums
* Review and analyse aged debts
Required Skills and Experience
* Demonstrated experience in customer relationships and accounts management in a construction or similar environment.
* Excellent communication skills with a strong customer-centric focus approach towards problem identification and resolution.
Desirable skills
* Knowledge and/or experience in the construction industry
Why work for QBuild?
* Flexibility - You'll have access to generous leave entitlements and flexible work options.
* A safe, inclusive and diverse workplace - Our approach to safety is reflected in our commitment to Think safe. Work safe. Home safe. We are committed to creating an inclusive culture that promotes the skills and insights of our people irrespective of gender, ethnicity, age, sexuality or disability.
* Security - You'll enjoy, great superannuation and salary sacrificing options.
* The people - We care not only about our clients and the community, but about ourselves and each other. We work together to get the job done. We put customers first, transforming ideas into action, unleashing potential, being courageous, empowering people and ensuring a safe work environment.
* Other benefits include:
* Paid parental leave
* Access to our Employee Assistance Program (EAP)
* Opportunities for career advancements and professional development
* Salary sacrificeoptions
Learn more about what QBuild does and why we're such a great place to work here.
How to apply?
All applicants must be eligible to work in Australia.
Interested candidates are encouraged to review the below attached applicant guide and role description. Once reviewed please submit the following documents to apply:
* Resume
* Cover Letter: Applicants must provide a minimum 2-page cover letter addressing the required skills and experience
If you have any questions regarding the position or your application please contact Justin Taylor, District Manager on (07) 5514 9417 or email qbuildcareers@epw.qld.gov.au
Applications to remain current for 12 months.
Job Ad Reference: QLD/555143/24
Closing Date: Friday, 12 April 2024