Senior Customer Service Officer

Broome is one of the most stunning places in Australia. It has magnificent beaches and a natural environment that boasts desirable lifestyles, active and dynamic cultural, sporting and social scenes, with all the features and benefits of a small town! 

At the Shire of Broome our people are fundamental to our success. We are focused on creating an inclusive workplace with the right people in the right roles, who are proactive, empowered and appropriately rewarded.

We strive to be a workplace filled with employees who live and breathe our values of PEARLS (Proactive, for Everyone, Accountable, Respectful, Listening, Sustainable).

About the Position:

An excellent opportunity has arisen for an enthusiastic Customer Service superstar to join the Shire of Broome in the role of Senior Customer Service Officer.

The Senior Customer Service Officer will be responsible for ensuring the effective delivery of the Customer Service teams functions and ensuring a high level of service to all stakeholders, both external and internal. 

You will provide direction and support to the Customer Service Team when dealing with routine counter and telephone enquiries, referring technical enquiries to the appropriate officer or department via the Shire's Customer Service Module. You will assist with bookings, events and Civic Centre enquiries and administration.

A full position description can be found here: Senior Customer Service Officer

This is a permanent full-time position with an immediate start. Standard working hours Monday - Friday 7:45 am - 4:30 pm Rostered Day Off accruals.

About You:

Our ideal candidate will have the following:

• Excellent Customer Service, written and oral communication and interpersonal skills.
• The ability to relate effectively with a cross section of people and deal with agitated or difficult customers.
• High level of computer literacy and administration skills.
• Minimum 2 years' experience in a Customer Service role or similar.
• Demonstrated ability to train and supervise staff and lead a small team.
• Ability to maintain confidentially and exercise discretion.
• Previous experience in a similar position within Local Government is desirable.

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly, give us a call to talk further. Our recruitment process considers both technical and cultural fit, and how our development program can support individuals to grow into roles.  You may just be the right candidate for this or another position at the Shire of Broome.

Benefits:

Working for the Shire of Broome means you will enjoy:

• $74,872 base salary per annum.
• In addition to base salary there are generous allowances, Broome location $6,214 and employer matched superannuation. 
• Leave entitlements well above industry minimums, including additional annual leave and monthly rostered days off - giving you every opportunity to enjoy that Broome lifestyle!
• Salary sacrifice options for rental assistance, mortgage interest and more. 
• Family Membership to the Broome Recreation and Aquatic Centre. 
• A comprehensive Wellness Program including discounts on local services such as Pilates and Yoga. 
• An active and engaging social club. 

The Shire of Broome is an Equal Opportunity Employer. We embrace diversity and encourage applications from people of all backgrounds. 

How to Apply:

If you are interested in applying for this position, please submit a cover letter and resume that best demonstrates your suitability for this position, as well as your ability to meet the requirements of the role.

Job Applications are to be submitted through Shire’s website at https://www.broome.wa.gov.au/Council/Join-the-Shire-of-Broome-Team/Current-Vacancies

For more information contact People and Culture on 08 9191 34***or **@broome.wa.gov.au.

Application Deadline:

Applications for this position are to be received no later than 4:00pm Thursday, 28 March 2024.

The Shire of Broome reserves the right to close an advertisement early should a suitable pool of candidates be received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible. Canvassing of Councillors will disqualify.