Senior Hardship & Recoveries OfficerMust have:
- Hardships/ Financial Assistance Experience (Mortgage or Asset Finance)
- Sound knowledge and demonstrated understanding of current ASIC Debt Collections Guidelines, NCCP, Privacy Act, APRA APS 220 and COBCOP as well as IDR and EDR processes.
- Australian Citizen or Permanent Resident only
- Receive, review and assess applications for financial hardship assistance, including any supporting documentation.
- Assess and understand the client's situation and offer a financial solution (e.g. repayment plans or pauses) appropriate for the client's circumstances.
- Assess and action financial hardship assistance applications within regulatory guidelines, policy and procedure
- Respond to client enquiries and confirm financial hardship assistance solutions in writing.
- Recognise and implement loss mitigation strategies and work out resolutions where appropriate.
- Direct liaison with borrowers, panel solicitors, valuers, mortgage insurers, and Originators/Introducers.
- Achievement of monthly arrears target figures.
- Minimum 1-2 years in financial hardship assistance experience (Mortgage or Asset Finance experience is desirable)
- Demonstrated ability to meet set arrears targets
- Strong verbal and written communication skills
- A thorough understanding of the hardship application process.
- Experience in a role that is multi-tasked and requires quick and decisive action
- Tech savvy
- Ability to work as part of a team.
- Supportive and friendly environment where everyone is approachable
- Internal opportunities to cross train in other teams/areas of the business
- Competitive remuneration package with bonus potential
- Paid parental leave
- Up to 4 weeks remote work anywhere to connect with friends and family
- Other outstanding benefits including salary continuance, wellness hours, volunteer opportunities, salary packaging, EAP, Reward platform and external professional development opportunities