Senior Hotel Duty Manager (Rc) Hotel Indigo Melbourne On Flinders

The Hotel Indigo Melbourne on Flinders, (operated by Pro-Invest Hotel Campbell5 Pty Ltd) is looking for a Senior Hotel Duty Manager to join its team.Hotel Indigo located at 575 Flinders Ln, Melbourne VIC 3000, Australia is the perfect hub for the curious adventurer looking to unlock the mysteries and marvels of Flinders Lane. Discover the best of the neighbourhood through our plush boutique designs and tantalising experiences artfully weaving local stories in everything we do. The ‘lights, camera, action' styling Xows from the lobby to the hotel rooms, as an ode to legendary artist Helmut Newton, the internationally acclaimed and at times controversial photographic icon who launched his stellar career in the neighbourhood. But that's just the tip of the iceberg. Flinders Lane is the beating heart of Melbourne, and it's got a colourful history that you won't find in any travel guide. This place has seen it all, from playboys, crooks and creatives... You can feel the intrigue in the air as the modern story unfolds upon a rich and interesting tapestry from times gone by. Warehouse conversions bring a new energy and modern aesthetic. Nothing in this part of town remains idle for long. You might stumble upon hidden bars or discover a fashion boutique in a surprising location. It's like a treasure hunt, and the prize is an experience you'll never forget. Melbourne's food scene is a must-try! Our restaurant boasts Spanish tapas and jamon. Want to eat out? Our staff will guide you to the best spots to watch a game or party. We want you to leave inspired to explore, move, and capture the moment as Helmut Newton did with his camera. Celebrate Individuality We are always ourselves, and we embrace the diversity and uniqueness in all- both guests and staff alive. Discover our neighbourhood. We use our local knowledge and relationships to ignite curiosity in our guests. Neighbourhood connection Fostering a culture of local discovery and story sharing inside and outside of the hotel to better connect our guests to the authentic experiences they seek.We are on the hunt for an experienced Senior Hotel Duty Manager to lead our guest focused team in an influential role! You will assist in overseeing the Hotel and Front Office operations and develop a high performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands-on leadership style.Responsibilities:

• Supervises the overall activities of Front Office and concierge agreement services, works closely with outsourced Housekeeping.
• Act as a central communications point during emergency/crisis situations; assist in developing and maintaining relationships with local fire, police, and emergency personnel.
• Supervising security arrangements, and property maintenance
• Adhere to procedures and guidelines relating to specific occupational health and safety issues within the Hotel
• Conduct routine inspections of the public areas - taking immediate actions to correct any deficiencies.
• Maintain a high level of product and service knowledge in order to explain/ sell services and facilities, including in the food & beverage, conference outlet.
• Ensure compliance with local government occupational health and safety regulations and IHG Brand Safety Standards.
• Adhere to procedures and guidelines relating to specific occupational health and safety issues within the Hotel
• Champion the identification and reporting of hazards, evaluation or risks, and design and the implementation of hazard and control measures.
• Observing liquor, gaming, and other laws and regulations
• Monitors the colleagues of the operations to ensure guests receive prompt, attentive and Indigo branded service and individual recognition
• Consults with Department Heads and Hotel Manager on an ongoing basis to improve business conduct
• Controls and analyses, on an on-going basis, Front Office costs to ensure performance against budget
• Participate in the preparation of the hotel’s Strategic Plan, Marketing Plans and Goals Programme
• Participants in Revenue, Marketing and Sales meetings and provides insights and implements strategies back into the operation
• Promotes and coordinates programs and up selling programs to increase occupancy, ADR and RevPar.
• Understands how to maximise PMS & IHG Programs for revenue generation
• Process all payment methods in accordance with accounting procedures and policies. Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Check all accounts with balances, ensuring rates are correct and vouchers are attached, before forwarding to finance.
• Ensure correct charges are processed for all miscellaneous expense such as room upgrades, guest extensions, laundry, telephone and mini bar – _complete random checks daily.
• Ensure company procedures are followed and relevant documentation is completed in relation to no-shows, early departures and requests for refunds.
• Ensuring internal audit compliance is understood and executed.
• Ensure cash security procedures are adhered to, including following the hotel Cash Float Policy
• Understand forecast and business needs and strategies.
• Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.
• Ensure the hotel is compliant with all relevant IHG Brand Safety Standards.
• Work with the HM to ensure the Green Engage data is relevant and performance is in line with expected targets.
• Adhere to procedures and guidelines relating to specific occupational health and safety issues within the Hotel.
• Evaluate staff performance with reference to occupational health and safety responsibilities and performance standards. When new colleagues join, ensure they have received a thorough induction and conduct refresher training when required
• Assist in ensuring supervision of the work health and safety aspects of work undertaken by staff.
• Assist in ensuring that training is conducted in line with local and company minimum requirements relating to fire and emergency evacuation procedures, and for the use of fire, emergency and other safety equipment.
• Act as a central communications point during emergency/crisis situations; assist in developing and maintaining relationships with local fire, police, and emergency personnel.
• Facilitate the reporting and investigation of injuries and illnesses arising from workplace activities, recommend and implemented corrective actions as required, to prevent or minimise the chance of recurrence.
• Provide the team with knowledge to inform guests with local tourism information, and arrange tours and transportation

Skills Required: Experience in a similar role - Exposure FO Hotel leadership/management is essential. Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments. Team player, great personality and a passion for delivering the best service possible with a boutique vibe. Ability to work under pressure in a fast-paced environment, by taking initiative, prioritising and working collaboratively Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunity.You must meet the appropriate legal requirements to work in Australia.Salary: $70,000.00 – $85,000.00 per yearBenefits: Employee discountSchedule: Monday to Friday Shift work Weekend availabilityWork Location: In person