AddressWestpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business – building an organisation where the best talent thrives.
The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and employees, the ever-evolving IT landscape, and the Group's regulatory and statutory requirements. In GroupTech we're striving to be game-changing technologists, shaping the future of banking.
How will I help?
An Exciting opportunity is available for an Automation Engineer within the Infrastructure, Enterprise Compute Storage Services team in Group Technology. The role is responsible for managing midrange infrastructure service requests with the partners and delivery teams. In addition, this role is #LI-Hybrid.
Your key responsibilities may include:
- Triage and delivery of Midrange Service requests and L3 Escalations from L1/L2 as well as assisting in technical questions that they might have.
- Assist with Technical validation and QA process of the Service requests.
- Assist customers with service request queries and the progress of their requests.
- Identify and Implement improvement initiatives to reduce timelines of service request delivery and improve customer experience.
- Document processes, procedures and standards for the run partner to adhere to.
- Identify opportunities and simplify Midrange catalogue items.
- Provide ad hoc support for Governance, Reporting and Operational.
What’s in it for me?
You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.
What do I need?
To be successful in this role, you will need excellent communication skills, strong stakeholder management experience and be self-driven. In addition to this, your skills may include:
- Experience of Windows or RHEL Operating System.
- Understand of upgrading Windows or Red Hat Operating Systems.
- Experience in automation Terraform, Ansible & AWX, VMWare Products.
- Strong experience supporting and troubleshooting complex automated workflows.
- Working knowledge of ServiceNow - Request, Incident and Change.
- Reporting tool knowledge ( Power BI) are desirable.
- Working collaboratively with partners, delivery teams and customers.
What’s it like to work there?
As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
We aim to provide one big, supportive team of people working to achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
How do I Apply?
Start here. Just click on the APPLY button.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email ***************@westpac.com.au
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2 or email ***************@westpac.com.au
