Senior Investigation Officer

Company description:

Department of Communities and Justice

Job description:

Senior Investigation Officer

NSW Ageing and Disability Commission

• Parramatta location, hybrid working environment
• Full time role
• Clerk Grade 9/10 salary ranging from $120,859 to $133,183 pa. plus employer contribution to superannuation and annual leave loadings
• Collaborative team culture
• Generous leave entitlements including flex leave
• A talent pool will also be created for the Parramatta area

Our values: Service | Integrity | Accountability | Person-Centred | Respect | Collaboration

Your role

The NSW Ageing and Disability Commission (ADC) aims to promote the rights of adults with disability and older people, and to protect them from abuse, neglect and exploitation.

The Senior Investigation Officer role sits within the ADC's Community Supports and Investigations Unit, which conducts inquiries and investigations and takes appropriate further action to protect adults with disability and older people from abuse, neglect and exploitation in their family, home and community.

What you'll do

Key responsibilities of the Senior Investigation Officer include:

• Undertaking the end-to-end investigation process, analysis and assessment of allegations of abuse, neglect and exploitation of adults with disability and older people in their family, home and community, including complex matters.
• Providing high quality guidance and support in the triaging of cases, including undertaking timely risk assessments.
• Taking timely and appropriate actions that are necessary to improve the safety and wellbeing of the adult with disability or older person.
• Collecting, recording and maintaining accurate case information for assessment, investigation, information-sharing and reporting.
• Undertaking effective stakeholder liaison, community engagement and capacity building activities to improve the prevention, identification and response to abuse, neglect and exploitation of adults with disability and older people.
• Contributing to the development and implementation of a framework and operational processes to manage allegations of abuse, neglect and exploitation of adults with disability and older people in their family, home and community.

What we're looking for

• Tertiary qualifications and/or demonstrated equivalent industry or professional experience in relevant area.
• A valid drivers' licence and a willingness to travel.

In addition to the essential criteria, we're looking for someone who can demonstrate the following:

• A commitment to the rights of adults with disability and older people.
• The ability to manage a high workload that involves sensitive and complex matters and competing priorities.
• Skills and experience in investigating matters involving financial abuse.
• Experience communicating with people with diverse needs on difficult and sensitive matters.
• A commitment to building a positive work culture that reflects teamwork, excellence, and continuous improvement.

Click here to download the role description.

We do work that really matters

Working for the NSW Ageing and Disability Commission provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners to improve the lives of older people and adults with disability who are at risk of abuse, neglect and exploitation. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date resume (maximum 4 pages) and a cover letter (maximum 2 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Answer the two pre-screening questions below. Answer with concrete examples and in no more than 500 words per question. Briefly describe the context of the situation(s), the actions that you took, the outcome of your efforts, and what you learned from the experience.

Q1: Describe a time when you made a decision in which you had to consider serious risks. How did you go about determining the impact of those risks?

Q2: In this role, you will regularly communicate with people with diverse needs, including people with cognitive impairment and other disabilities. Please provide an example of a sensitive situation in which you needed to engage with someone unfamiliar to you who had communication difficulties. What steps did you take, and what did you learn from that experience?

Applications close Sunday, 24th March 2024 11:59pm

Got a question?

For more information about the role or what it's like to work for the ADC, please contact the hiring manager Ainsley Hodges via email at **************@adc.nsw.gov.au

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Poppy Sgro via email at **********@dcj.nsw.gov.au

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/