Senior Library Services Officer

Job No.: 663304

Location: Peninsula campus

Employment Type: Full-time 

Duration: Fixed-term appointment until 19 July 2024

Remuneration: $78,255 - $89,888 pa HEW Level 05 (plus 17% employer superannuation)

• Amplify your impact at a world top 50 University
• Join our inclusive, collaborative community
• Be surrounded by extraordinary ideas - and the people who discover them

At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash. 

The Organisation

Monash University Library is one of Australia’s leading academic libraries. Central to our 2020-2025 strategy is the vision of being a ‘modern, global top 100 library’ where our content, collections, facilities, services and culture represent best practice and collectively make a significant contribution to the University’s reputation and impact. We continually evaluate what we do in relation to the University’s goals and always look ‘through our users’ eyes’. While we work to ensure that our users’ experiences with the Library are productive, useful, efficient and rewarding, we aspire to delight by exceeding their expectations. For more on the work we do, please visit our website.

The Opportunity

As a Senior Library Services Officer, you are one of a team of four Senior Officers responsible for supervising a team of Library Experience Assistants, and for supporting Frontline Services Coordinators in managing frontline services for Monash students, staff, Alumni, and visitors across six libraries via our physical and virtual service points. This is a key role for ensuring that our users' experiences are productive, useful, efficient and rewarding; we aspire to delight by exceeding their expectations. Senior Officers are leaders in the creation of welcoming spaces, collaborating with teams across the University to support students to thrive.

To enable supervision and service quality activities during semester and across all campuses, the Senior Library Services Officer will be rostered between the hours 7.45am - 8pm, Monday to Friday, and will be allocated two weekend days each month, paid as overtime.

Travel to other campuses or library branches of the University will be required.

The role includes:

• Supervising a team of seasonal and casual Library Experience Assistants
• Supporting the design and implementation of the Libraries for Belonging project
• Development of a user-centred culture amongst team members through the continuous improvement of services and staff knowledge
• Undertaking rostering, allocation of work, improvement of services, and training of frontline services members, under the direction of Frontline Services Coordinators
• Supporting the development of services and spaces which are inclusive and non-judgemental, designed for and with our users. 

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.

Be part of our story. Work with us to #ChangeIt.

Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

To Apply

Please submit a current copy of your resume along with a two-page cover letter in which you outline how you meet the key selection criteria.

For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.

Enquiries

Anne Melles, Frontline Services Manager - Monash University Library, +61 408 950 ***

Position Description

 Senior Library Services Officer

Closing Date

Tuesday 26 March 2024, 11:55pm AEDT

Supporting a diverse workforce

Monash University recognises that its Australian campuses are located on the unceded lands of the people of the Kulin nations, and pays its respects to their elders, past and present.