Senior Logistics and Customer Service Operator

Join General Mills, a world-renowned FMCG with well established brands where you’ll work together with exceptional individuals in an innovative and collaborative environment.  

Do the names Old el Paso, Betty Crocker or Haagen Dazs ring a bell for you? What about Nature Valley & Fibre One, or Latina Fresh and 25° South? This exciting role supports bringing these household names to consumers across Australia and New Zealand.

We have a rare opportunity for a passionate and dedicated Senior Logistics and Customer Service Operatorto join our Logistics team, working closely with our wider Supply Chain team. Reporting into the Logistics Operations Lead, based at our head office in Mt Waverley.   

Key focus areas for this role:

• Analysis to determine issues between internal/external ERP systems. 
• Identifying system issues related to Electronic Data Interface (EDI) errors, analysing data variances, and understanding root causes/areas of concern.
• Data consolidation and providing insights into supply chain movements.
• Analysis of best before dates and batches of inventory.
• Adhoc analysis for internal process changes – specifically within warehouse operations landscapes to assist with business decisions.
• Managing requirements during annual audits across all warehouses and maintaining thorough monthly and annual checks to ensure data integrity is maintained regarding system alignments and quality assurance issues.
• Building and maintaining key relationships with internal and external stakeholders to develop better ways of working.
• Collecting and analysing data on customer systems, warehouses and SAP to identify any variances.
• Investigating and analysing financial claims from customers and identify trends to rectify ongoing issues.
• Utilizing analytical skills to collect, analyse and interpret data to provide business insights in product non-supplies and service level to customer with the use of Business Objects.
• Initiating Root Cause analysis relating to transport delivery issues, to understand ongoing business impact and how to rectify.

You need to have:

• Bachelor's degree in Supply Chain Management, Logistics or relevant professional certification Certified Inventory Management Professional
• 2-3 years experience in Logistics and Supply Chain analysis and data management within FMCG industries with skills in analytical support to identify opportunities to improve operational efficiency, reduce costs, and transport database management
• Working knowledge of ERP systems
• Solid understanding of inventory control policies
• Understanding of import processes
• Capability in SAP preferred
• Experience in management of external stakeholders

Base salary: $70 -$85,000 + super + bonus