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Form of workCould you be super helpful?
As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. Our 1.1m+ members. These are the people who inspire what we do and how we do it, every day.
And we walk our talk, inside as well as out. That care and inclusion, and a focus on better futures, also extends to the people who work at Aware Super. We are proud of our well-resourced and successful development and wellbeing programs, available to all our staff.
But don't take our word for it, the 2023 AFR BOSS Best Places to Work, 2023 Money Magazine's Best and Canstar's Best Value Super Fund in Australia awards back these claims. And while it's nice to be recognised, we don't do it for the accolades. We work to help everyone get more from their super, so they can get more for their future.
Sound good? Learn more about us and what we do at https://awaresuper.com.au
Your New Role
As the Technology Global Support Manager, you will be responsible for the global strategy and delivery of Service Desk & End User Support channels and services.
In your role, you will be:
- The point of escalation for Technology Support Services, across all levels of the business including the board;
- The key contact for Projects and Service Transition for new or changed services and the impacts to the Service Desk or End user support (including estimating, assisting with transition as agreed and managing on going services as documented);
- Responsible for managing the Support Services budget and resources locally and internationally;
- In charge of managing the governance, performance and improvement of Support Key Vendor partner services; and
- Accountable for ensuring compliance to Risk KRI's and Controls.
How do you exceed our expectations?
As our ideal candidate, you will have at least 5 years of experience leading and managing Technology support teams with a strong customer focus, pragmatic approach to ITIL best practices and a drive to innovate.
In addition, you will have:
- Proven experience managing Global Support Services;
- Demonstrated experience implementing innovation and automation in this space;
- Strong influencing skills with the ability to build strategic relationships;
- Demonstrated experience managing vendors partner services;
- Great people leadership skills with the ability to develop people to achieve great outcomes;
- Strong organisational skills and ability to multitask and prioritise; and
- Excellent verbal and written communication skills;
Employee Experience
We understand that not everyone works in the same ways. We offer flexibility so that you can perform your role at your best.
We love working at Aware Super because our hard work is rewarded by:
- A culture of career growth and development, backed by a commitment to internal career mobility
- Abundant well-being offerings like a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones
- Career defining opportunities such as high-impact projects to scale our business and industry leading products and services development
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
Applicants must have the right to work in Australia and will be subject to police and bankruptcy checks.
