Senior Manager, Technology Performance & Operations

Worker Type: Employee

• Location: Sydney
• Type: Permanent, full time

We have a brand new role for a Senior Manager, Technology Performance & Operations to join our AUSPAC Technology team. In this role your key purpose is to support Technology to drive consistency, effectiveness and efficiency in all aspects of business operations and Technology strategic outputs.

Your new role

As Senior Manager, Technology Performance & Operations, your key responsibilities will include:

• Support the strategy for the Technology function, in alignment with the broader QBE and Technology Services strategies, and track implementation
• Develop KPIs and targets and produce metrics in support of measuring performance
• Analyse performance results to identify trends and opportunities for continual improvement
• Manage and track IT Divisional Objectives, Performance and key target measures
• Develop and manage IT Board Papers, Executive Management (EMB) Papers and Reporting
• Develop and manage Regulatory, Compliance and Risk Reporting
• Prepare IT Executive Communications (Group Executive, Townhalls, Presentations)
• Support workforce planning for AUSPAC technology through reconciliation and reporting
• Coordinate: response to Customer Satisfaction surveys and corresponding action plans

To be successful in this role you will have a background in Technology, Insurance or Financial Services, with a working knowledge of regulatory style reporting, APRA and risk frameworks. You will also have:

• Proven skills in Board communications and Operational Reporting within a tech space
• Previous exposure to an Executive Leadership team, with the ability to communicate and write reports in their style
• Strong communications skills, paired with Tech skills
• Ability to adapt and be flexible in a complex changing environment
• Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
• Advanced working knowledge of operational efficiency principals and best practices

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE's Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

APPLY NOW and let's make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***********@qbe.com

Application Close Date: 12/05/2024 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.