AddressAbout Us
Tabcorp is famous for winning moments. Behind (almost) all of them is great tech and a talented team of over 700, passionate technology professionals. Together, we ensure our services are built sustainably to scale, handling over 1 billion bets annually.
Our Tech Teams deliver gaming moments that pack a punch! You will have the opportunity to innovate and inspire, leveraging technology to make good moments great. Game to join us?
What you’ll do
Join this dynamic team who are responsible for critical business functions, including Technology strategies and end-to-end system management. Reporting to the Head of Technology - Always On Operations and Resilience, you'll lead the Service Management & Resilience team, ensuring seamless support for Tabcorp locations 24/7. Your focus: highly available platforms and services, user satisfaction, and effective issue resolution, delivering secure and robust services around the clock across all locations.
You will work closely with third-party suppliers for data centre and on-premises infrastructure, ensuring alignment with business needs and SLAs and contributing to resilience strategies to protect against disruptions and overseeing response and recovery efforts during crises.
At Tabcorp, we pride ourselves on fostering a culture of continuous improvement, employee engagement, and inclusivity and this role will play an important part in influencing across the organisation to ensure cohesive technology delivery and alignment with strategic goals.
It is also accountable for enterprise systems including core infrastructure incl. network, voice, end user compute and hosting services and service management.
This role requires regular on-call escalation management to support our “Always On” Operational environment including being on-call most Saturdays.
What you’ll bring
- Extensive years of experience in large-scale ICT environments where you have provided expert Operational leadership across all aspects of the service management spectrum.
- Significant experience managing operations in a managed service with a Tier 1 partner.
- ITIL Certification.
- 5+ years in service management and technology operations, with 3+ years in leadership, delivering top-tier Service Management results.
- 5+ years collaborating with strategic partners in an ITO framework.
- Extensive experience in complex enterprises with 24/7/365 services, managing diverse customer-facing platforms and providing robust operational support.
- Strong grasp of service levels from a commercial standpoint.
- Track record in technology enhancement and simplification across various domains such as infrastructure, cloud, software, and digital engineering/DevOps.
- Proficiency in agile, lean, DevOps, and emerging best practices.
- Familiarity with various supplier/resource models including matrix, managed services, and multiple suppliers.
- Deep understanding of the IT industry, technology trends, and emerging practices.
- Proven ability to foster and maintain strong relationships across business and technology teams.
- Knowledge of IT governance, cybersecurity, risk, and compliance within an ICT context.
What you’ll get
- The flexibility of hybrid working with team anchor days.
- Diverse leave options: cultural, volunteer, flexi, and 18-weeks parental leave.
- Access to our health and wellbeing app and Employee Assistance Program.
- Monthly employee social activities, competitions, awards and free tickets to events.
- Access to digital learning modules for continuous upskilling.
- Ongoing commitment to DE&I through leading policies & initiatives.
About Us
Tabcorp is Australia’s leading gambling entertainment company. Our 4000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we’re proud to shape our industry for the better. To find out more about us and what we offer, visit our website.
We’re committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging. We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via *******@tabcorp.com.au should you require any accommodations or adjustments to ensure your full participation in our recruitment process.
Tabcorp is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.
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