Address We are a busy multidisciplinary Allied Health Centre in Parramatta, five minutes away from Parramatta CBD. Being a paediatric, NDIS registered service, we have a strong emphasis on creating a friendly, caring and family focused working environment.
About the role
We are seeking an experienced Senior Medical Receptionist to join our growing team. Our busy Allied Health Centre is centrally located, being only 5 minutes from Parramatta CBD in Rydalmere. Public transport is available nearby and there is also free street parking nearby. The successful candidate will be self-motivated, have excellent written and verbal communication and organisational skills, be able to manage tasks and the team in a busy and sometimes noisy environment. As the first point of contact for our clients, we are looking for a person who has a high level of professionalism, has a warm and friendly demeanour, and has the ability to work as a team and individually,.
Key responsibilities
• Welcoming clients and encouraging supportive relationships with parents/carers.
• Responding to phone calls, online and email enquiries.
• Responding to client enquires. (current and new clients)
• Managing the electronic clinical diary of currently 15 Therapists & Therapy Assistants. Booking appointments, client file maintenance, diary changes, cancelling and rescheduling of appointments using our Practice Software Halaxy (training shall be provided).
• Processing payments including private health claims using the HICAPS Machine and Medicare claiming.
• Daily income reconciliation.
• Emailing clients and professionals, as well as managing confidential client files.
• General office duties including; email correspondence, scanning and data entry.
• Other administrative tasks.
• Supporting the team of Therapists and Clinicians.
• Maintaining a clean, professional and safe Reception environment.
• Engaging in team building and growth, such as team meetings.
• Proven ability to work within a team.
Qualifications & Experience
• Previous Reception/office experience in a Medical or Allied Health Practice preferred.
• Previous Experience using a Practice Software program (we use Halaxy) preferred.
• Previous experience using Microsoft Office (including Outlook, Word and Excel) essential.
• Previous experience/knowledge with National Disability Insurance Scheme/ Medicare and HICAPS claims preferred.
• Excellent written skills for use in external and internal email correspondence.
• An ability to multi-task would be considered to be an essential skill.
Benefits and perks
• A+ Team: We have an exciting team that keeps on growing! We enjoy monthly staff lunches, team competitions, staff fun days, social outings + more!
• Close to public transport
Head 2 Toe is a rapidly expanding allied health practice offering Speech Pathology, Occupational Therapy, Psychology, Physiotherapy and Music Therapy. Our core values are respect, collaboration and a family focus. We, ourselves, are a family owned business and we are driven to provide the best care by offering holistic, family-centred and collaborative therapy. We look after all our clinicians and love watching them grow and excel. We do this by providing regular support, supervision, internal and external professional development, case-conferences and observations. We also ensure that you are fully equipped to complete your role with a full administrative team, therapy assistants and an expansive set of resources. Furthermore, Head 2 Toe thrives on a fun working environment! We love our staff lunches, competitions, fun days and social outings.
