Senior Operations Officer

Attorney-General's Department
Job reference: 582564
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone
Classification: ASO4
Salary Range: $75,430- $79,070
Duration: up to 12 months
Vacancy Type: Full Time
Number of Positions Available: Multiple
Closing Date: 11:30, Wednesday 20 March 2024
About the Opportunity
The Senior Operations Officer is responsible for providing a specialist assessment service in the administration of Occupational Licensing in accordance with the relevant legislation. Reporting to a team leader, the Senior Operations Officer will support their team as an escalation point for complex customer queries and complaints.
The role will also be monitoring workflows and team output and providing scheduled and ad-hoc training and coaching to their team.
We are seeking applicants who:

• Can demonstrate leadership skills in a team and can provide direction and motivate others to work toward a common goal.
• Can problem-solve, think creatively, and show initiative in a complex customer service or administrative environment.
• Have a strong attention to detail and can make informed, well researched and thorough assessments, recommendations and decisions.
• Can adapt their written and verbal communication to a wide range of audiences and customers in a heightened state.
• Are equally comfortable working independently and in a team.
• Have strong organisation and prioritisation skills in an environment of constantly competing priorities.

About the Business
The Attorney-General’s Department (AGD) provides a range of legal, regulatory and other services for the government and people of South Australia. Employing around 1500 staff, AGD promotes justice by protecting people’s rights, holding people to account according to the law, improving safety and contributing to an efficient and fair justice system.
Consumer and Business Services (CBS) is a division of the Attorney-General’s Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focused and flexible in its activities, providing accessible information and services.
The Licensing Branch provides an essential service to South Australian’s seeking to register, renew or obtain information on Occupational Licenses.
The Senior Operations Officer operates within a complex and changing environment and is required to exercise judgement and decision making in an autonomous role.
For more information about the Attorney-General’s Department and Consumer and Business Services, please visit https://www.agd.sa.gov.au/ and https://www.cbs.sa.gov.au/
Special Conditions for Employment
Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
Additional Notes
You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.
For further information about this exciting opportunity that is not covered by this website please contact Krystle Bobrige, Manager Occupational Licensing, CBS on 7424 6427 or Krystle.bobrige@sa.gov.au
Click Apply and follow the prompts to submit your application.
The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website .
Applications close: 20/03/2024 11:30 PM
Attachments:
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Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.