AddressTAFE NSW Life-Changing Careers
Senior Service Lifecycle Analyst
Location Negotiable (subject to TAFE NSW campus availability)
Permanent Full Time
$135,320 Package - includes salary ($119,757 - $132,188) plus superannuation and leave loading
At TAFE NSW, we are dedicated to life-changing impact.
That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.
We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.
We invest in our people
At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.
We provide you with tools and ongoing training and professional development, health and wellbeing programs with a variety of flexible working options.
About the role
We are looking for a Senior Service Lifecycle Analyst to lead an agile team in managing the lifecycle of TAFE NSW technology services. You will address business requirements, solve problems, and seize opportunities that empower our customers to achieve their tasks efficiently, effortlessly, and with a positive user experience.
About You
As an experienced Senior Analyst, you are skilled in delivering services to support the Service Lifecycle Group, including demand management, asset and configuration management, service transition and change, and service level and catalogue management. You effectively build trust and engagement among customers and stakeholders, ensuring alignment with business objectives.
You can engage and influence stakeholders across various locations, managing expectations and presenting solutions. Your thorough analysis and recommendations ensure strategic alignment through audits, maturity assessments, and corrective actions.
A keen technologist, you continuously research new technologies and trends for improvement. Your strong communication skills, analytical approach, and organisational abilities make you a natural problem solver. You enjoy building relationships, collaborating with your team, and taking initiative.
To find out more about the role, click to view the Position Description.
Our commitment to Diversity, Equality, and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.
If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.
A career of life-changing impact awaits you. Apply now!
Applications close on 17th June 2024 at 11.55pm AEST
To apply for this role, click on 'apply now' and provide:
- Your current resume
- Certified copies of your qualifications
- Response to the below targeted question when prompted in the application form (max 300 words)
Targeted Question: Can you describe your experience with the technologies relevant to our industry and how you have used them in your recent/previous roles?
General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Ashar Siddiqui via email at **************@tafensw.edu.au or call 02 7921 2***.
Role-specific enquiries: contact Greg Fallon, Service Lifecycle Manager via email at ************@tafensw.edu.au
For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.
This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.
To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.
An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.
Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.
