Senior Student Services Officer

Senior Student Services Officer
Job No.: 661411
Location: Clayton campus
Employment Type: Part-time, fraction (0.6)
Duration: Continuing appointment
Remuneration: Pro-rata of $90,773 - $97,979 pa HEW Level 06 (plus 17% employer superannuation)

• Part-time opportunity | 3 days per week
• Hybrid working arrangements
• Benefits include on-site child care, gym, affordable parking, and generous leave options

At , work feels different. There's a sense of belonging, from contributing to something groundbreaking - a place where great things happen.
We value difference and , and welcome and celebrate everyone's contributions, lived experience and expertise. That's why we champion an where everyone is supported to succeed.
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The Opportunity
The Faculty of Education is nationally and internationally recognised for excellence in teaching and research. Operating across three campuses, we offer a diverse and innovative curriculum that responds to international and local community needs, producing graduates who lead professional practice, public debate, policy and community action around the world.
An opportunity has become available for a Senior Student Services Officer to join the Education Success and Student Services team. Reporting to the Student Services Manager, you will be responsible for providing high level administrative support and participating in student admissions activities for the Faculty, including assessing admission, enrolment and enquiry management for cohort courses, admission assessment including E-Admissions referrals, credit, enrolments, and CRM management for admissions enquiries.
You will also deliver a high standard of customer service to clients by providing sound advice and prompt issue resolution to staff, students, and other stakeholders.
About you
This role would suit someone with a similar background in student admissions, and will have:

• Excellent administrative and organisation skills, with an ability to set priorities, manage time and plan work to meet deadlines
• A strong commitment to excellence in customer service
• Demonstrated ability to work as an effective team member
• Knowledge of University and Faculty policies, regulations and procedures pertaining to admissions and credit with proven ability to implement them

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.
Join the pursuit of our purpose to build a better future for ourselves and our communities - with us.
Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes .
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Your application must address the selection criteria. Please refer to ' '.
Enquiries
Ms Tina Condé, Education Success & Student Services Manager, Faculty of Education, +61 3 9905 0974
Position Description
Closing Date
Sunday 3 March 2024, 11:55pm AEDT
Supporting a diverse workforce