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Form of work
Salary- Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, and Myki discounts.
As Student Services Officer you will support and assist in the day-to-day operations of the Student Services team, primarily by providing student-facing services such as the management of student applications for University Accommodation. You will also provide advice and information to students, and liaise with internal and external accommodation providers to place students in appropriate accommodation.The role will also undertake projects to improve the student experience in the University Colleges and Residential Life Portfolio.Your responsibilities will include:
- Managing all student enquiries through various channels including OneCRM
- Troubleshooting issues arising from application management and enquiries
- Processing and allocating applications for student accommodation using our property management system, StarRez
You will have well-developed communication skills including the ability to build and maintain effective relationships with a broad range of stakeholders. Along with your strong attention to detail, you will have the ability to exercise initiative and sound judgement, with proven problem-solving skills. You will work well and constructively as a member of an interdisciplinary team, while also being able to work independently.You will also have:
- A tertiary qualification or an equivalent combination of relevant experience and education/training
- Experience in a service-oriented environment with a commitment to the provision of high-quality client service
- Proficiency with Microsoft Office packages including Word, Excel, PowerPoint, and Outlook. Experience in using and supporting customers with cloud-based CRM systems
- Experience using StarRez, our student resident and property management system (preferred)
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.The University Colleges and Residential Life portfolio is a portfolio in Student and Scholarly Services that brings together all University-owned residential accommodation, including colleges, halls and accommodation facilities. This includes International House, Wilam Hall, Lisa Bellear House, Little Hall and the Lofts at Melbourne Connect, as well as functions in the former Student Accommodation Unit.What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!The University of Melbourne
We're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.For further information, including our 2023-2027 Indigenous strategy please visit -Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
