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SalaryA career with Viva Energy is more than just a job! It’s an opportunity to be part of something bigger. The opportunity to join an amazing team committed to supporting our evolving energy needs and helping to build a secure and sustainable energy future.
Our energy helps people reach their destinations, fuels industries, support local businesses and communities. We are proud of the role we play in the local economies where we operate and supporting Australia’s energy security.
Our future plans will support a transition to sustainable, lower carbon energy solutions. At the heart of our plans is people power. People who want to be part of the change and the solution. People who want to make a difference to ensure our customers, communities, environment and the planet thrive today as well as tomorrow. Will you be part of the energy solution?
Job Description
About the role:
You will perform a key role in influencing, guiding and improving the team's efficiency, independence and quality using modern Agile thinking and practices. This role is the SME at our Refinery and manages a significant portion of infrastructure support and architecture, including:
Operational Excellence
- Deliver on required service levels in line with platform criticality and impact assessment per ITIL principles as platform technical owner.
- Maintain the application lifecycle through development/deployment, upgrades and decommissioning of enterprise manufacturing platforms in line with business strategy and vendor roadmaps.
- Proactive monitoring, troubleshooting and triaging system incidents and service requests
- Maintain relationships with application vendors, business platform owners and end users to resolve incidents and tickets proactively.
- After hours on-call support required for Business Critical Situations
- Maintain knowledge bases and documentation related to the supported platforms through platform changes and enhancements.
- Continual process and Service Improvement – Identify areas of opportunity and automation by analyzing systems, requests and incident data and recommend improvements to the environment and processes.
- Deliver process improvement and re-engineering initiatives as a key technical resource in line with DevOps and Software Development Lifecycle principles (SDLC).
- Deliver within an agile framework with sprint cadences focused on highest value as an active member of a cross functional team.
- Prepare and document requirements and design specifications, test plans and as- built artifacts for business solutions that are commissioned.
- Responsible for design, build, test and support relating to the platform (within a 24x7 environment depending on the business criticality of each platform)
- Deliver technical components which will contribute to large multi-stream programmes in this complex, multi-stakeholder, matrix managed environment.
- Identify options for potential solutions and assessing them for both technical and business suitability for IT projects
- Provide technical and content support to support training requirements on the platforms.
- Work in collaboration with the cyber security team to understand requirements and deliver the of Cyber Security Strategy in Tech Apps platforms at the Energy Hub including remediation of platform gaps
- Maintain the information security baseline for the platforms and ensure any gaps are remediated in line with expectations including patching, life cycle management, disaster recovery, vulnerability remediation, identity and access management, data protection and other control functions.
- Define and execute controls which improve the reliability and resilience across supported platforms. Look for ongoing improvement opportunities in these controls.
- Support information risk management assessment and internal/external audits for demonstrating compliance.
- Maintain license compliance across supported platforms
About you:
A team player you will have a passion for collaboration and customer centricity driven by strong communications skills. You will be curious and have a learning mindset and keen to pick up new technologies and skills. You will have technical skills and experience in the following areas:
- Extensive experience supporting business critical applications, preferably at a Refinery or a manufacturing / asset-intensive business.
- Experience in Cloud technologies for hosting applications, databases and other components that make up the solution stack
- Underlying data hosting technologies – SQL Server, Oracle (Azure SQL and Dataverse strongly preferred in addition) as other desirable skills
- Deploying and supporting commercial off the shelf vendor platforms in coordination with platform vendors per defined SLAs.
- Knowledge and experience with data engineering tools – SQL development, Azure Data Factory, SSIS and API driven architectures.
- The Windows Server on-premise and Azure cloud hosting, IIS, windows desktop SOE environment, active directory access management, application SCCM packaging, group policy, remote desktop and virtualized environments (Azure virtual desktop, RAS parallels etc).
- Strong preference for Power Platform skills – Power Apps, Power Automate, Power BI
- Ability to triage issues with different teams supporting different components of the solution e.g. middleware, infrastructure or information security teams.
- Manage vendor and stakeholder relationships.
- Ability to document technical information and share knowledge across peers through documented knowledge bases in Confluence or similar.
- ITIL experience and good understanding of incident, problem and change management.
- Delivery experience in an agile and waterfall environment
- Understanding of source control management using Github, Bitbucket or similar
About you:
We offer a range of benefits to help you to Grow, Belong and Thrive:
- Challenging roles and meaningful work to help you grow your career
- A leading approach to flexible working.
- Access to a range of best in class wellness initiatives.
- Celebrate you with an extra day of leave for your birthday.
- Generous and flexible parental leave - accrue full time super until your child turns five.
- A competitive package including performance incentives
- 25% fuel discount
- We pay your permanent and total disability and death cover insurance.
At Viva Energy, our purpose is helping people reach their destination. We manufacture, import, blend and deliver energy products through our extensive supply chain network. We are the exclusive Shell licensee in Australia, and supply around a quarter of Australia’s fuel through our network of around 1345 service stations and through our commercial partnerships with some of Australia’s biggest companies.
It’s an exciting time to join Viva Energy, as we play our role in providing safe and reliable fuel supply today while preparing for the lower carbon energies of tomorrow. Our goal is to support the world's evolving energy needs and achieve net zero by 2050. Our future plans include a gas terminal and a solar energy farm, projects to support alternative energies such as renewables and hydrogen, and the development of strategic storage to improve fuel supply security.
Our Culture:
At Viva Energy we aspire to create a great place to work where everyone feels valued and has the opportuntiy to contribute to our success.
Achieving WGEA Employer of Choice accreditation and being certified as a Family Inclusive Workplace by Parents at Work in partnership with UNICEF Australia highlight that we are driven by our people.
We are open to flexibility options including part-time, job-share and flexibility in start and finish times. We are happy to explore what this could look like for you during the recruitment process.
We encourage applicants from diverse backgrounds to apply. Please let us know if you would like to be put in contact with a team member from our diversity pillars – Gender, First Nations Peoples, Pride, Culture, Families and Abilities – as you progress through the recruitment process.
