Senior Systems Engineer

Why work for Brennan?
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.  

Brennan offers an excellent remuneration package and benefits including:

• An environment that embraces learning and development of all employees
• Technical Certification Bonus of up to $5K p.a.
• A focus on health and well-being - social club, sporting teams, health checks, trivia nights and more! 
• Discounted IT hardware and software products 
• A strong culture underpinned by values that are truly lived every day 
• Flexibility to work in the way that brings out the best in you 
• Plenty more ... 

The Role: 
Due to growth, we are looking for an experienced Senior Systems Engineer (Managed Services Consultant L3) in Brisbane for an enterprise client. This role is an onsite role so the successful candidate is expected to be able to travel to Fortitude Valley 5 days a week. You will be the primary technical escalation point for a team of desktop engineers for the client. 

This role requires someone who has the ability to solve complex, high-impact challenges faced by our customers in a timely and efficient manner. Experience with Windows 10/11, SCCM, Powershell and Intune as well as a broad knowledge of IT will be required in this role. 

Your day-to-day responsibilities:

• Ensure support SLA targets are achieved 
• Provide L3 support for service delivery teams and resolve technical issues 
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues 
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, Printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed. 
• Ensure service quality through technical competence and attention to detail 
• Ensure adherence to our Service Delivery policies, processes and procedures 
• Work with Team Lead and Account Management staff to ensure effective management of the client base

What skills you will bring to the team:

• Minimum of 5 years IT experience 
• Advanced skills in Wintel environments and broad range of technologies 
• Advanced skills in Active Directory and Office 365 management 
• Experience with SCCM and Intune for device management and patching 
• Experience in acting as final escalation point for complex/high impact issues 

Desirable

• Specialised Technical Skillset (SME) in a certain technology  
• Prior experience within an outsourced service delivery environment or MSP 
• Working knowledge of ITIL concepts and methodologies   
• Prior experiencing with working in an outsourced service delivery environment or MSP
• Citrix knowledge across technologies like Xenapp, Xendesktop, Netscaler

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a technical test. 

Brennan IT is an equal-opportunity employer.