Senior Technology Officer , Queensland Health

Exciting fixed term temporary full time position within the Central Digital Partnership Team | Provide on-site and remote level 2 technical support, incident management and request fulfillment in once or more technical domains supporting Wide Bay Hospital and Health Service.
Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group IT & Telecommunications
Classification AO4
Workplace Location Wide Bay
Job ad reference QLD/DSB538349
Closing date 25-Jan-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration until 30/06/2024
Contact person Damien Hyland
Contact details (07) 4150 2222
Access the
The role:
As a Senior Technology Officer of the Central Digital Partnership Team, you will provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions as well as the ability to supervise staff in the delivery of high quality ICT support by ensuring standards and procedures are adhered to.
Other Key Responsibilities include:

• Meet enterprise service levels by applying eHealth incident management processes.
• Provide operational support (on-site and remote) to Queensland Health sites as required.
• Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise
• Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
• Develop, maintain and work within procedures for the maintenance and support of one or more technical domains – see Appendix 1 in the role description attached to this advertisement.
• Meet enterprise service levels by applying eHealth incident management processes.

Are you right for this role?
To be successful in this role you will demonstrate technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains as your ability to identify and resolve ICT related problems within defined service level agreements and understanding of new and emerging ICT technologies and products as they related to eHealth Queensland. You will also have experience and knowledge of ServiceNow and ITIL Service Management processes.
Additionally, you will have proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised. You will have the ability to coordinate multiple tasks within agreed timeframes and demonstrate your well-developed oral and written communication skills to enable the creation and maintenance of system documentation, work instructions and technical reports for management.
About eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, submit your resume and a one-page cover letter online today.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).
Documents
Before applying for this vacancy please ensure you read the documents below.
Role Description
Application Kit
Job search

• Order by
• Keyword

Please use * for wildcard searches. * Location
Hold down the control (Ctrl) button and use your computer mouse to select multiple options * Occupational group
Hold down the control (Ctrl) button and use your computer mouse to select multiple options * Salary (yearly) Leave blank if you are searching for casual jobs

• Minimum
• Maximum
• Total Remuneration Only used for Senior Medical or Executive positions
• Minimum
• Maximum
• Department or organisation
• Position status

Hold down the control (Ctrl) button and use your computer mouse to select multiple options * Position type
Hold down the control (Ctrl) button and use your computer mouse to select multiple options * Classification
Hold down the control (Ctrl) button and use your computer mouse to select multiple options * Date advertised
Refine your search
Location:
Occupational group:
Keywords: (optional)
Log in
Username:
Password:
( https://smartjobs.qld.gov.au/jobtools/jncustomlogin.JobSeekerToolBoxAction?in_organId=14904&in_send_pwd_button=Send%20Password )
Need help? Contact us
If you have any questions about your account or accessing this website, please .
Inclusion and diversity
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and , including making any reasonable adjustments to support you through the recruitment process.
Graduate portal
This recruitment portal is your gateway to a wide range of graduate program positions on offer in the Queensland Government.