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Form of work
Salary- Develop your career in a leading Australian owned MSP
- Budgeted investment in you - Training, Certifications and Career Progression
- Exposure to cutting edge tech and complex environments
- Sydney or Melbourne
About the company
At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 1,200 enterprise customers.
About the role
Our Systems Operations Specialists are the freakishly talented team who provide systems & application support to both AC3 and our customers.
You will bring your expertise, work with our project team to deliver projects and look after the day to day activities that provide support to AC3 and our customers for systems and applications, which includes incident response, tracking and reporting.
Your key responsibilities will be:
- Work collaboratively with internal teams to deliver comprehensive solutions to customers
- Manage, maintain and improve the Wintel Systems & Apps services for AC3 and customer systems
- Provide input into the design and implementation of technical solutions and services for AC3 and its customers
- Implement and maintain the AC3 Windows based operating systems, hypervisors and application support process and the enforcement of related policies
- Compile weekly and monthly reports on managed Wintel Systems and Apps
- Initiate pro active remedial action to ensure that managed systems & applications meet or exceed operational SLAs
Required skills & experience:
- Previous experience working as an SME for infrastructure and server management
- Previous experience working for a Managed Services Provider or IT Systems Integrator ideal
- Specialist in deploying, upgrading and supporting Microsoft Server, M365 suite, Exchange online, Azure AD, SharePoint, Dynamics, hypervisors, EUC/Digital Workplace applications and services
- Experience in ITIL change management
- Excellent communication and interpersonal skills; ability to communicate with multiple stakeholders at different technical levels
- Industry certifications highly regarded.
- Willingness & determination to learn and grow
What’s in it for you?
- $115,000 - $125,000 + Super + Bonus + Paid On Call + Allowances
- Company benefits including discounted lifestyle services such as health insurance, salary packaging, and half-day Fridays once a month!
- Investment in your certifications
- Exciting time to join a leading Multi-Cloud Solutions Provider
- AWS Premier Partner and Microsoft Gold & Tier 1 CSP partner
- Work alongside some of the most brilliant minds in the Industry
- True flexibility in the workplace
- Personal and professional development. We offer a range of training, from access to online learning portals to technical training, to custom-built in-house training programs.
- Our people are the backbone of our business and we believe in providing them with every opportunity to grow and develop.
- Convenient Sydney or Melbourne CBD location with state of the art facilities
Culture
As number 4 on Australia’s Best Places to Work 2021 & 2022 list, it’s clear that culture is a top priority at AC3 and we approach business with family values. We keep it simple and live by our fours ways of being:
- Own It: If I say I’m going to do it, I do it. And I give it my all.
- Better It: I take the current status quo and make it better.
- Brave It: I listen, say what needs to be said, and do the right thing. Especially when it’s tough.
- Enjoy It: I take my work seriously, but don’t take myself too seriously.
https://www.youtube.com/watch?v=jqlXk8T8Z3I
