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Form of workAre you organised, detail-oriented, and passionate about providing outstanding customer service?
Midland Toyota are seeking a dedicated Service Administrator to join our team and contribute to the smooth operation of our service department.
As a Service Administrator, you will play a crucial role in ensuring efficient communication between customers, service advisors, and technicians, as well as maintaining accurate records and facilitating the service process.
The Role:
- Schedule service appointments and coordinate with service advisors and technicians to ensure timely completion of work.
- Manage customer inquiries via phone, email, and in-person, providing accurate information and addressing concerns promptly.
- Create and maintain service records, including vehicle information, service history, and warranty details.
- Process service orders, invoices, and payments accurately and efficiently.
- Collaborate with other departments to ensure seamless coordination and exceptional customer experiences.
- Uphold dealership policies and procedures, including compliance with all relevant regulations and standards.
- Any ad hoc duties as required by management
Requirements:
- Previous experience in a similar administrative or customer service role, preferably within the automotive industry.
- Strong communication skills, both verbal and written, with a customer-focused approach.
- Excellent organisational skills and attention to detail, with the ability to multitask and prioritise tasks effectively.
- Proficiency in computer applications, including MS Office and automotive service software.
- Familiarity with basic automotive terminology and service procedures is an advantage.
- Ability to work independently as well as part of a team in a fast-paced environment.
Benefits:
- Exciting, fast paced and rewarding career move
- Ongoing training and fantastic career development opportunities
- Amazing company culture with a supportive management team
- Develop your skills & grow with the group
- Join one of the largest automotive groups in Australia!
- Employee Assistance Program (EAP) Access to free, confidential counselling
- Employee discounts and offers
- Salary package your next vehicle through novated leasing
How to Apply:
If you are a motivated individual with a passion for customer service and administrative excellence, we want to hear from you! Send us your cover letter and resume by clicking ‘Apply’.
*Due to the number of applications, we will be only contacting those who have been shortlisted
Please note: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. We welcome applicants from all backgrounds. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.
